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- Tasks: Handle housing complaints and manage investigations with senior stakeholders.
- Company: Pertemps, a leading recruitment agency in the public sector.
- Benefits: Competitive pay, dedicated consultant support, and easy online registration.
- Why this job: Make a difference in housing by resolving complaints and improving community services.
- Qualifications: Experience in housing complaints and strong communication skills required.
- Other info: Flexible agency role with opportunities across various sectors.
The predicted salary is between 25 - 35 £ per hour.
Pay rate to £30.88 per hour
Contract role, Housing
Pertemps are recruiting for an experienced Housing Complaints Officer, in North West London. You will need to have experience in a similar role in a Local Authority, and extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints.
Will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders.
Will need an element of tact & diplomacy but the tenacity to follow investigations through to completion.
Please get in touch for more information.
This is an agency post and Pertemps can offer you:
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Please contact Graham Leatham on or email for more information.
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.
Local Authority Housing Complaints Officer, North West London employer: PPR Social Care
Contact Detail:
PPR Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Housing Complaints Officer, North West London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with local authorities. They might know about unadvertised roles or can give you a heads-up on upcoming opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your complaints handling skills. Be ready to discuss specific cases where you’ve managed stage 2 complaints and how you interacted with senior stakeholders. We want to see that tenacity and tact in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your professionalism and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Local Authority Housing Complaints Officer role. We’ve got all the latest listings and can help you connect with dedicated consultants who know the ins and outs of the industry.
We think you need these skills to ace Local Authority Housing Complaints Officer, North West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling housing complaints and managing stage 2 complaints. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Local Authority Housing Complaints Officer role. Share specific examples of your past experiences that demonstrate your tact, diplomacy, and tenacity.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to complex issues like housing complaints. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you’ll have access to all the information you need about the role and our team!
How to prepare for a job interview at PPR Social Care
✨Know Your Stuff
Make sure you brush up on your knowledge of housing complaints, especially in a local authority context. Familiarise yourself with common issues like repairs and homelessness complaints, as well as the specific processes involved in managing stage 2 complaints.
✨Showcase Your Tact and Tenacity
During the interview, be ready to demonstrate how you've handled sensitive situations in the past. Share examples where your tact and diplomacy made a difference, but also highlight your determination to see investigations through to completion.
✨Engage with Senior Stakeholders
Since you'll be drafting responses for Corporate Directors, it's crucial to show that you can interact effectively with senior stakeholders. Prepare to discuss your experience in this area and how you ensure clear communication and professionalism.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the challenges faced in local authority housing.