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- Tasks: Manage and respond to homelessness complaints and enquiries in Central London.
- Company: Join a dedicated team within Local Authority Housing Services.
- Benefits: Competitive pay of £40 per hour and flexible working arrangements.
- Why this job: Make a real difference in people's lives by resolving homelessness issues.
- Qualifications: Experience in complaint handling and knowledge of homelessness legislation required.
- Other info: Enjoy support from a dedicated consultant and opportunities for career growth.
The predicted salary is between 80000 - 80000 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Pay rate £40 per hour
Contract role, Local Authority Housing Services
Pertemps are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following:
- Proven experience in complaint handling (mandatory)
- Experience handling complaints relating to homelessness services (mandatory)
- Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
- Strong working knowledge of homelessness legislation and associated policies
Key Responsibilities
- Manage and respond to complaints and enquiries relating to homelessness services
- Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
- Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
- Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
- Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
- Accurately record all case activity and outcomes within case management systems and relevant spreadsheets
- Gather, assess, and analyse information to ensure comprehensive, evidence-based responses
Please get in touch for more information. This is an agency post and Pertemps can offer you:
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work.
Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London employer: PPR Social Care
Contact Detail:
PPR Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on homelessness legislation and complaint handling best practices. We want you to be ready to showcase your expertise and how you can tackle the challenges in this role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for a smoother process! We’ve got loads of roles in Local Authority Housing, and applying directly can give you a better chance of landing that dream job.
We think you need these skills to ace Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in handling homelessness complaints. We want to see how your skills match the specific requirements of the role, so don’t hold back!
Showcase Your Knowledge: Demonstrate your understanding of homelessness legislation and policies in your application. We’re looking for someone who knows their stuff, so include any relevant training or qualifications you have.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your application process.
How to prepare for a job interview at PPR Social Care
✨Know Your Legislation
Make sure you brush up on homelessness legislation and associated policies before the interview. Being able to discuss specific laws and how they apply to complaint handling will show that you’re not just familiar with the role, but that you’re genuinely passionate about it.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints in your previous roles. Be ready to share these examples during the interview, highlighting your problem-solving skills and how you navigated complex situations involving statutory decision-making.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Whether it's through email, phone, or face-to-face, demonstrating strong communication skills will be key to impressing the interviewers.
✨Understand the Role's Challenges
Research common challenges faced by Local Authority Housing departments, especially regarding homelessness complaints. Showing that you understand these issues and have ideas for addressing them can set you apart from other candidates.