Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle housing complaints and manage investigations with senior stakeholders.
- Company: Join a leading agency in North West London focused on public sector roles.
- Benefits: Competitive pay rate, dedicated consultant support, and easy online registration.
- Why this job: Make a difference in the community by resolving housing issues effectively.
- Qualifications: Experience in housing complaints and strong communication skills required.
- Other info: Flexible agency role with opportunities across various public sector areas.
The predicted salary is between 22 - 30 £ per hour.
Pay rate to £30.88 per hour
Contract role, Housing
Pertemps are recruiting for an experienced Housing Complaints Officer, in North West London. You will need to have experience in a similar role in a Local Authority, and extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints.
Will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. Will need an element of tact & diplomacy but the tenacity to follow investigations through to completion.
Please get in touch for more information.
This is an agency post and Pertemps can offer you:
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work.
If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Local Authority Housing Complaints Officer, North West London employer: PPR Social Care
Contact Detail:
PPR Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Housing Complaints Officer, North West London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your complaints handling skills. Think of specific examples from your past experience where you’ve successfully managed difficult situations, especially in housing or public sector roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Check out our website for the latest job openings. We’re always updating our listings, and applying directly through us can give you a better chance at landing that dream role in local authority housing!
We think you need these skills to ace Local Authority Housing Complaints Officer, North West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling housing complaints and managing stage 2 complaints. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Local Authority Housing Complaints Officer role. Be sure to mention your experience with senior stakeholders and your approach to resolving complaints.
Showcase Your Tact and Tenacity: In your application, give examples of how you've used tact and diplomacy in challenging situations. We love candidates who can follow through on investigations while maintaining professionalism, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you’ll have access to all the roles we offer across Housing and Local Government!
How to prepare for a job interview at PPR Social Care
✨Know Your Stuff
Make sure you brush up on your knowledge of housing complaints, especially in a local authority context. Familiarise yourself with common issues like repairs and homelessness complaints, as well as the specific processes involved in managing stage 2 complaints.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, particularly your experience handling complaints and drafting responses for senior stakeholders. Use specific examples to demonstrate your skills and how you've successfully navigated complex situations in the past.
✨Demonstrate Tact and Tenacity
During the interview, highlight your ability to balance tact and diplomacy with the tenacity needed to see investigations through to completion. Share examples where you've had to manage sensitive situations while still pushing for resolution.
✨Engage with Your Interviewer
Don’t forget to ask insightful questions about the role and the team. This shows your genuine interest and helps you gauge if the position is the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the challenges faced in local authority housing.