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- Tasks: Handle emergency and non-emergency calls to support vulnerable customers.
- Company: Leading care service provider in Chichester with a focus on community support.
- Benefits: Competitive salary, extensive holidays, wellness programs, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in high-volume contact centres and strong multitasking abilities.
- Other info: Join a caring team with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading care service provider in Chichester is seeking an Emergency Call Handler. In this role, you will support a vulnerable customer base by handling emergency and non-emergency calls in a 24/7 alarm monitoring center.
Requirements include:
- Experience in high-volume contact centers
- A caring demeanor
- The ability to multitask
Competitive salary and generous perks such as extensive holidays and wellness programs are offered. This position allows for hybrid working after probation.
Emergency Call Handler - Life-Saving 4pm-10pm (Hybrid) in Chichester employer: PPP Taking Care
Contact Detail:
PPP Taking Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Life-Saving 4pm-10pm (Hybrid) in Chichester
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what an Emergency Call Handler does and think about how your experience in high-volume contact centres can shine through. We want to see you connect your skills to the job!
✨Tip Number 2
Practice your multitasking skills! During the interview, you might be asked how you handle multiple calls or situations at once. We suggest simulating a busy call environment with a friend to get comfortable juggling tasks.
✨Tip Number 3
Show off your caring side! This role is all about supporting vulnerable customers, so think of examples where you've gone above and beyond for someone. We love to see empathy in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in people's lives.
We think you need these skills to ace Emergency Call Handler - Life-Saving 4pm-10pm (Hybrid) in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-volume contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your multitasking abilities and caring nature!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable customers and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Relevant Experience: If you've got experience handling emergency or non-emergency calls, make sure to highlight that! We’re looking for candidates who can jump right in, so any relevant examples will help us see you in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at PPP Taking Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what an Emergency Call Handler does. Familiarise yourself with the responsibilities and challenges of the role, especially in a high-volume contact centre. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Caring Nature
Since this role involves supporting a vulnerable customer base, it's crucial to convey your caring demeanor during the interview. Share specific examples from your past experiences where you've shown empathy and understanding, especially in high-pressure situations. This will highlight your suitability for the role.
✨Demonstrate Multitasking Skills
In an emergency call handling environment, multitasking is key. Prepare to discuss how you've successfully managed multiple tasks simultaneously in previous roles. You might even want to practice answering potential questions while jotting down notes to showcase your ability to handle various demands at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
