At a Glance
- Tasks: Manage key record label accounts and maximise their royalty payments through expert data analysis.
- Company: Join PPL, a leading music rights organisation passionate about supporting artists.
- Benefits: Enjoy hybrid working, private medical insurance, and exclusive discounts.
- Other info: Be part of a diverse team dedicated to championing music rights.
- Why this job: Combine your love for music with customer service to make a real impact.
- Qualifications: Experience in account management or customer service, plus a passion for music.
The predicted salary is between 40500 - 49500 £ per year.
Lead Account Manager (Rightsholder) Permanent, Full Time (Hybrid working role- 3 days minimum in the London office)
About the team The repertoire team at PPL are music data specialists.
We live, breathe and love it, using our expert knowledge to maximise the money our members are paid when their music is played.
At the heart of our team is the PPL Repertoire Database, holding details of over 28 million tracks – and counting.
By resolving data gaps, analysing trends and constantly improving data quality, we work alongside other teams across the business to provide a world‑class customer experience for our members, licensees and international counterparts.
What you’ll be doing
Your role is to be laser‑focused on your customer; PPL’s highest value rightsholder (i. e. record label) members.
It’ll be your job to deeply understand their ways of working, their key repertoire catalogue, and how we collect for them internationally - and to turn that knowledge into world‑class customer service which maximises their UK and international royalty payments.
It’s a role that combines a love of understanding, analysing and improving music data with a passion for brilliant customer service, and a chance to work with some of the most famous record labels from around the world.
Key Responsibilities
- Develop a comprehensive understanding of your customer record company’s operational ways of working, including their business model, genre specialisms and international mandate requirements
- Maintain knowledge around your customers’ key repertoire catalogues, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends
- Develop and deliver a proactive account management plan for each of your customers
- Meet key deadlines to enable UK revenue distributions.
This includes ensuring repertoire registrations are up to date, using monthly distribution forecasts to proactively explain broadcast airplay trends, resolution of UK rights disputes and completing administrative tasks on tax and payment processes.
- Meet key deadlines to enable efficient international collections.
This includes ensuring new repertoire is registered, keeping mandate information up to date, completing key repertoire data points to meet other CMO requirements, and collecting and storing documentation on rights disputes resolution
- Proactively liaise with the International team to seek opportunities for royalty growth for your customers
- Analyse international royalty payments against expectations and investigate variations
- Prepare and run regular distribution results meetings with your accounts to present your analysis of their UK and international revenue.
- Self‑serve bespoke reporting on repertoire and rights data for your accounts and build a comprehensive understanding of end‑to‑end repertoire data management within PPL
- Meet expected KPI targets on repertoire data quality improvement
- Provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority
- Handle day‑to‑day queries in a professional and helpful manner, in line with set customer service and quality standards
What you’ll need
- Demonstratable work experience in an account management or sales/customer services focused environment and received training on such
- Experience of working as part of a team
- Ideally a good understanding of neighbouring rights within the recorded music industry – and a love for music!
- Ability to communicate effectively though both verbal and written forms
- A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills
Why work at PPL?
When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference, by championing music rights.
- Hybrid working and flexible working hours.
- Work from anywhere in the world for up to 2 weeks per year.
- Early finishes on Fridays in the summer months.
- Private medical insurance, life assurance and health cash plan.
- Annual allowance to claim back funds spent on your favourite music activity.
- Free healthy breakfasts and fresh fruit every day.
- Exclusive retail and gym discounts to boost your wellbeing.
- Season ticket loans.
- Regular socials and music industry related events.
- Annual bonus (non-contractual).
Equity, Diversity and Inclusivity at PPL
At PPL, we believe in fairness and in creating a work environment that respects all lived experiences.
We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome and happy in a safe and trusted space.
Established in 1934, PPL exists to help ensure that those who invest their time, talent and money to make recorded music are fairly paid for their work.
By licensing businesses and broadcasters all across the UK, and collecting royalties arising from the use of recorded music overseas, we do the heavy lifting for our members.
Doing that heavy lifting are over 200 employees with a shared passion for music, who work hard behind the lights and sounds of the music industry on behalf of the many thousands of performers and record companies PPL represents.
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Lead Account Manager (Rightsholder) in London employer: Ppluk
Ppluk is an exceptional employer that values flexibility and employee well-being, offering a hybrid work model in the vibrant city of London. With a strong focus on professional growth, employees benefit from private medical insurance and a supportive work culture that encourages collaboration and innovation. Joining Ppluk means being part of a dynamic team that plays a crucial role in shaping licensing strategies for major broadcasters, providing meaningful and rewarding career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Account Manager (Rightsholder) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ppluk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ppluk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Account Manager (Rightsholder) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ppluk:Your cover letter is your chance to shine! Tell us why you want to work at Ppluk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ppluk!
How to prepare for a job interview at Ppluk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
