At a Glance
- Tasks: Welcome visitors, manage the office environment, and support engagement activities.
- Company: Join a passionate team at a leading music licensing company.
- Benefits: Enjoy healthy snacks, a music voucher, discounts, and a casual dress code.
- Other info: Hybrid working in a modern office with great career growth opportunities.
- Why this job: Be the heart of our office and make a real impact on people's experiences.
- Qualifications: Customer service experience, positive attitude, and strong communication skills.
The predicted salary is between 22050 - 26950 £ per year.
Can you imagine a world without music? Neither can we.
You’ll play a key role in a small team who are seen as the heart and face of our Leicester office who people can approach should they need any help or support with anything. With guidance from the Office & Fleet Manager you will be responsible for managing the building to provide our people with a safe and creative environment to work, making sure any issues are promptly dealt with. You’ll support engagement activities, manage supplier relationships and deliver a welcome experience to everyone who visits.
But at the heart of everything you'll do are people. You'll develop strong relationships with everyone you deal with as you go about your daily work. You'll particularly enjoy getting to know our people and customers and understanding what they need from you and how you can make their life easier. And you'll get a real buzz from making them happy!
What you will be doing:
- Deliver a brilliant welcome experience to all visitors and contractors ensuring they are given a great first impression and handover to their point of contact.
- Assist in the delivery of people engagement activities and social events that take place on site, some which take place after usual working hours.
- Ensure the environment is safe and set up for the day by carrying out daily visual checks of all common areas and stocking up supplies in kitchens and bathrooms.
- Manage relationships with all our third party food suppliers, making orders, ensuring that our people’s needs are met and carrying out health and safety and quality checks on food.
- Be approachable for a whole range of queries in person and on email and be able to point people in the right direction to get the answers they need.
- Assist with scheduling visitor appointments including room bookings and parking.
- Carry out weekly health and safety checks, including building inspections and visual audits, maintaining corresponding inspection records and working with Office & Fleet Manager to efficiently rectify issues.
- Support Office & Fleet Manager in managing contractors, ensuring records are kept up to date and maintenance work booked in and followed through correctly.
- To support the management of DSE assessments when required.
You will have:
- Experience of working in a reception or front of house role.
- A proactive, positive, can-do attitude that opens the way to great teamwork and outstanding service.
- The communication skills to write clearly and speak easily with anyone.
- Experience of multi-tasking in a fast-paced environment.
- The ability to manage their own workload, prioritise tasks and use time productively.
- The self-motivation to get things done and the initiative to get things fixed.
- A willingness to learn and develop their skills and knowledge.
- Competent in Microsoft Office.
And, ideally, but not vitally:
- Basic knowledge of health and safety in the workplace.
- Keen to be a First Aider, Fire Warden and DSE Assessor.
- Previous experience in events co-ordination.
If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.
By joining us, you’ll be part of a team that’s genuinely passionate about music and people. Since we started in 2018, we’ve grown massively, but we still have big ambitions. We’re looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have:
- Healthy Food & Snacks.
- £120 Annual Music Voucher.
- Perkbox Giving You Access To Over 4,000 Deals and Discounts.
- Casual Dress Code.
- 25 Days Holiday + Bank Holidays (Increases With Tenure).
- Modern Office Space With Music Relaxation Areas.
Front of House Coordinator in Leicester employer: PPLPRS
At PPL PRS, we pride ourselves on being an excellent employer, offering a vibrant work culture where music and people are at the heart of everything we do. Our Leicester office provides a modern and creative environment, complete with hybrid working options, competitive benefits, and opportunities for personal growth, making it an ideal place for those who thrive in a dynamic team setting. Join us to be part of a passionate team that values your contributions and supports your development while enjoying perks like healthy snacks, a generous holiday allowance, and a casual dress code.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PPLPRS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PPLPRS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PPLPRS:Your cover letter is your chance to shine! Tell us why you want to work at PPLPRS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PPLPRS!
How to prepare for a job interview at PPLPRS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
