At a Glance
- Tasks: Handle customer inquiries and administrative tasks in a dynamic music-focused environment.
- Company: PPL is dedicated to supporting music creators and ensuring they receive their royalties.
- Benefits: Enjoy hybrid working, free breakfast, long service awards, and discounts on shops and leisure activities.
- Other info: PPL promotes diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Join a passionate team that values music and offers opportunities for personal and professional growth.
- Qualifications: Two years of customer service or admin experience, with strong MS Office and data management skills.
The predicted salary is between 30000 - 42000 £ per year.
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FTC, Part Time (4 days per week - Mon/Tue and Thurs/Fri)
(Hybrid working role - minimum 5 days over 2 weeks office-based days a week in London)
About the Team
PPL’s Member Services team manages the enquiries of our membership across both performer and recording rightsholder categories. Their work is split into three streams, Record Company Services, Performer Relations & Development, and Contact & Support. Our Member Services team is passionate about music and works to help ensure all our members’ accounts are up to date, so they are able to collect the royalties they are owed when their music is played on radio, tv, online and in public.
What you’ll be doing
The role involves handling customer service inquiries, transactions, and administrative tasks for the Member Services department. Strong customer service skills and the ability to efficiently process high volumes of transactions and queries are essential.
Additionally, a thorough understanding of data is necessary. Providing frontline customer service support to members is a key aspect of the role. Some familiarity with the legal, financial, and IT aspects relevant to the organisation's operations is also required.
Internal communication will involve various departments to ensure timely query resolution, while external communication may involve performers, rightsholders, their representatives, and record companies. Attendance at external events to offer face-to-face support to members is also expected.
Key Responsibilities will include:
- Provide great and efficient customer service to performers and record companies, handling day-to-day queries professionally and helpfully, ensuring all interactions are captured in Salesforce.
- Understand and comply with PPL's data policy, ensuring accurate maintenance of the Member Services core system (Salesforce) and the data within it.
- Drive 'best in class' data quality for members by augmenting, researching, contacting, and using initiative to drive improvements.
- Respond accurately and professionally to all member queries received through various channels, keeping an accurate log for audit purposes in line with department processes.
- Work positively and communicate professionally across the team to contribute to effective team tasks and spirit, while also proactively managing personal development for increased performance and career opportunities.
What’s you’ll need:
- Two years of experience, ideally in a customer service role or an administration role supporting a team.
- Proficiency in MS Office, particularly advanced Excel skills.
- Fast and accurate data inputting skills, including touch typing.
- Experience with databases; must be able to work with databases and understand the concept of a customer relationship system.
- Effective communication skills, with the ability to convey complex information in a concise and simplified manner.
- Attention to detail, ensuring accuracy in all tasks and responsibilities.
What we can offer you
PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:
- Hybrid and flexible working times
- Free Breakfast in the office
- Long service awards (i.e., Brit Awards tickets after 5 years’ service, lunches etc.)
- Shops and Leisure discounts (Carnaby card)
- £120 annually to spend on music related purchases
- Private Medical Care
And much more!
Next Steps
If this sounds like you, then apply today!
Closing date for applications: 05/08/2025
Equality and Diversity at PPL
PPL are committed to equal opportunities, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.
Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Member Operations Specialist in London employer: PPL
PPL is an excellent employer that fosters a dynamic and collaborative work culture, offering employees the chance to engage with major broadcasters while working in the vibrant city of London. With a strong emphasis on professional development, PPL provides ample opportunities for growth and advancement, ensuring that team members can thrive in their careers. The hybrid working model also allows for a balanced work-life integration, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Operations Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PPL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PPL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Operations Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PPL:Your cover letter is your chance to shine! Tell us why you want to work at PPL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PPL!
How to prepare for a job interview at PPL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
