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For Companies At a Glance
- Tasks: Handle customer inquiries and administrative tasks in a dynamic music-focused environment.
- Company: PPL is dedicated to supporting music creators and ensuring they receive their royalties.
- Benefits: Enjoy hybrid working, free breakfast, long service awards, and discounts on shops and leisure activities.
- Why this job: Join a passionate team that values music and offers opportunities for personal and professional growth.
- Qualifications: Two years of customer service or admin experience, with strong MS Office and data management skills.
- Other info: PPL promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Member Operations Specialist role at PPL
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FTC, Part Time (4 days per week – Mon/Tue and Thurs/Fri)
(Hybrid working role – minimum 5 days over 2 weeks office-based days a week in London)
About the Team
PPL’s Member Services team manages the enquiries of our membership across both performer and recording rightsholder categories. Their work is split into three streams, Record Company Services, Performer Relations & Development, and Contact & Support. Our Member Services team is passionate about music and works to help ensure all our members’ accounts are up to date, so they are able to collect the royalties they are owed when their music is played on radio, tv, online and in public.
What you’ll be doing
The role involves handling customer service inquiries, transactions, and administrative tasks for the Member Services department. Strong customer service skills and the ability to efficiently process high volumes of transactions and queries are essential.
Additionally, a thorough understanding of data is necessary. Providing frontline customer service support to members is a key aspect of the role. Some familiarity with the legal, financial, and IT aspects relevant to the organisation\’s operations is also required.
Internal communication will involve various departments to ensure timely query resolution, while external communication may involve performers, rightsholders, their representatives, and record companies. Attendance at external events to offer face-to-face support to members is also expected.
Key Responsibilities will include:
- Provide great and efficient customer service to performers and record companies, handling day-to-day queries professionally and helpfully, ensuring all interactions are captured in Salesforce.
- Understand and comply with PPL\’s data policy, ensuring accurate maintenance of the Member Services core system (Salesforce) and the data within it.
- Drive \’best in class\’ data quality for members by augmenting, researching, contacting, and using initiative to drive improvements.
- Respond accurately and professionally to all member queries received through various channels, keeping an accurate log for audit purposes in line with department processes.
- Work positively and communicate professionally across the team to contribute to effective team tasks and spirit, while also proactively managing personal development for increased performance and career opportunities.
What’s you’ll need:
- Two years of experience, ideally in a customer service role or an administration role supporting a team.
- Proficiency in MS Office, particularly advanced Excel skills.
- Fast and accurate data inputting skills, including touch typing.
- Experience with databases; must be able to work with databases and understand the concept of a customer relationship system.
- Effective communication skills, with the ability to convey complex information in a concise and simplified manner.
- Attention to detail, ensuring accuracy in all tasks and responsibilities.
What we can offer you
PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:
- Hybrid and flexible working times
- Free Breakfast in the office
- Long service awards (i.e., Brit Awards tickets after 5 years’ service, lunches etc.)
- Shops and Leisure discounts (Carnaby card)
- £120 annually to spend on music related purchases
- Private Medical Care
And much more!
Next Steps
If this sounds like you, then apply today!
Closing date for applications: 05/08/2025
Equality and Diversity at PPL
PPL are committed to equal opportunities, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.
Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Member Operations Specialist employer: PPL
Contact Detail:
PPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Operations Specialist
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for the role. Consider taking an online course or tutorial to boost your confidence in using it effectively.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you articulate your responses clearly and professionally.
✨Tip Number 3
Network with current or former employees of PPL to gain insights into the company culture and expectations. This can give you an edge during interviews and help you tailor your approach.
✨Tip Number 4
Stay updated on the music industry trends and issues related to performer rights. Being knowledgeable about the sector will demonstrate your passion and commitment during discussions.
We think you need these skills to ace Member Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've handled high volumes of transactions or queries, as this is crucial for the Member Operations Specialist position.
Craft a Strong Cover Letter: In your cover letter, express your passion for music and how it aligns with PPL's mission. Mention specific skills like data management and communication that are essential for the role, and provide examples of how you've successfully used these skills in previous positions.
Showcase Your Data Skills: Since the role requires proficiency in data handling, include any experience you have with databases and customer relationship systems. Highlight your advanced Excel skills and any relevant projects where you ensured data accuracy and quality.
Prepare for Potential Questions: Think about how you would respond to questions regarding customer service scenarios, data management, and teamwork. Be ready to discuss how you can contribute to the Member Services team and improve member satisfaction.
How to prepare for a job interview at PPL
✨Showcase Your Customer Service Skills
Since the role heavily involves customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled difficult inquiries or provided exceptional service, and highlight your ability to remain calm under pressure.
✨Demonstrate Data Proficiency
With a focus on data management, it's crucial to showcase your skills in using databases and Excel. Be ready to discuss any relevant experience you have with data entry, analysis, or maintaining data quality, as this will be key to your success in the role.
✨Understand PPL's Mission
Familiarise yourself with PPL's mission and values, especially their commitment to supporting musicians and rightsholders. This knowledge will help you align your answers with the company's goals and demonstrate your passion for the music industry.
✨Prepare for Team Collaboration Questions
As the role requires effective communication across various departments, think about times when you've successfully collaborated with others. Prepare to discuss how you contribute to team spirit and manage personal development, as these qualities are highly valued.
