Training & QA Co-ordinator in London

Department: Member Services

Location: London / Soho, London (Hybrid – minimum 3 days in office)

Contract: Permanent, full time

About the Team

PPL’s Member Services team supports performers and recording rightsholders, helping ensure their accounts, repertoire and payments are managed accurately so they can collect the royalties they are owed when their recorded music is played. Within Member Services, the Training & Quality Assurance function plays an important role in building team capability, embedding consistent ways of working and supporting a high-quality service experience for members.

What you’ll be doing

We’re looking for a highly organised and proactive Training & QA Coordinator to provide vital support across training, quality assurance and service improvement activity within Member Services. Reporting to the Training & QA Manager, you’ll help coordinate training programmes, maintain accurate records, support the development of learning materials and assist with quality assurance reviews and audits. This is a brilliant opportunity for someone who enjoys bringing structure to busy workstreams, communicating clearly with colleagues and playing a hands-on role in helping teams deliver excellent service. You’ll work closely with colleagues across Business Development, Managed Accounts and Operations, supporting the smooth coordination of training and QA activity and helping identify opportunities for continuous improvement.

Key Responsibilities:

• Support the scheduling, logistics and administration of training programmes, ensuring sessions are planned, organised and delivered effectively.
• Assist with the development of training resources, presentations and materials for use across Member Services teams.
• Maintain accurate records of training activity, including attendance, completion rates and feedback.
• Support the delivery of training sessions and, where required, lead smaller sessions for colleagues.
• Assist with the coordination of QA reviews and audits, ensuring checks are completed on time and results are recorded accurately.
• Collate and organise QA data to help identify trends, risks and areas for improvement.
• Support the preparation of regular reports on training and QA activity for the Training & QA Manager and senior stakeholders.
• Maintain systems, databases and trackers that support training and QA activity.
• Work closely with colleagues in Business Development, Managed Accounts and Operations to coordinate participation, share updates and support consistent ways of working.
• Gather feedback from colleagues on training and QA initiatives, contributing ideas to improve delivery, processes and service standards.

About You

You’ll be a detail-focused, organised and collaborative individual who enjoys supporting others to do their best work. You’ll be comfortable coordinating multiple activities, keeping information accurate and up to date, and communicating clearly with colleagues across different teams. You’ll bring a proactive mindset, a genuine interest in training and quality assurance, and the confidence to contribute ideas that help improve how things are done.

Key Requirements

• Strong planning and organisational skills, with the ability to manage day-to-day tasks accurately and efficiently.
• Excellent communication and teamwork skills, with confidence working collaboratively across different teams.
• Good presentation skills and a willingness to support or deliver smaller training sessions where required.
• Experience using CRM databases or similar systems.
• Computer literacy, including Microsoft Office, PowerPoint and Excel to at least intermediate level.
• A driven, detail-focused approach and a strong desire to work within a training and quality assurance function.
• Experience of working in a sales or target-driven environment would be advantageous.
• Previous training and QA experience, or knowledge of the music industry, would be beneficial but is not essential.

Why work at PPL?

When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference by championing music rights. Some key perks include:

• Hybrid working and flexible working hours.
• Work from anywhere in the world for up to 2 weeks per year.
• Early finishes on Fridays in the summer months.
• Private medical insurance, life assurance and health cash plan.
• Annual allowance to claim back funds spent on your favourite music activity.
• Free healthy breakfasts and fresh fruit every day.
• Exclusive retail and gym discounts to support your wellbeing.
• Season ticket loans.
• Regular socials and music industry related events.
• Annual bonus, which is non-contractual.

Equity, Diversity and Inclusivity at PPL

At PPL, we believe in fairness and in creating a work environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome, valued and able to thrive.