PPL's Member Services team handles enquiries and ensures members’ accounts are up to date so royalties are paid. The Continuous Improvement Coordinator will gather data, stakeholder input and member insight to improve processes, map workflows and implement changes in collaboration with cross-functional teams.
You will track impact, define success measures and support adoption through training and clear communications, while championing PPL’s values and a customer-focused approach.
Continuous Improvement Specialist-Hybrid Member Services in London employer: PPL
At PPL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and inclusivity. As a Salesforce Engineer, you'll enjoy hybrid working arrangements, flexible hours, and unique perks like the opportunity to work from anywhere in the world for two weeks each year. With a strong focus on employee growth and well-being, including private medical insurance and regular social events, PPL is dedicated to fostering a supportive environment where your contributions truly make a difference.
