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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure accurate payments for music rights globally.
- Company: Join PPL, a leader in the music industry with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, free breakfast, discounts, and private medical care.
- Why this job: Make a real impact in the music industry while developing your skills in a supportive environment.
- Qualifications: Analytical skills with experience in data management and a passion for music.
- Other info: Opportunities for career growth and a commitment to diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Permanent, Full Time. Hybrid working - Three days a week in the office.
About the Team
Licensing hundreds of thousands of organisations, collecting, and then distributing hundreds of millions of pounds of revenues to potentially, hundreds of thousands of performers and recording rightsholders, accurately and efficiently, requires significant investment in people, processes, technology, and data. To address this, PPL has developed a suite of Business Services that enable other CMOs to utilise PPL’s existing capabilities rather than invest in their own. This takes cost out of the industry, enabling more revenue to be paid to more members, quickly and accurately. The Business Services team currently operates nine services, eight to CMOs around the world, and one to the UK record companies. Further opportunities are currently under development.
What you’ll be doing
Working within a small, dynamic, multi-skilled team, as the Business Services Operations Manager you will be responsible for supporting the delivery of a range of services that help organisations from around the world to make accurate payments to performers and recording rightsholders for the use of their music by television and radio broadcasters, and public venues, such as pubs, restaurants, shops, and offices. As a member of a front-of-house service team, you will be confident working with customers and stakeholders at various levels of seniority, from a diverse range of cultures and backgrounds, who often do not speak English as their first language. You will ensure risks and issues are anticipated, discussed, and mitigated appropriately. Success in this role will involve delivering a professional high-quality service to our existing customers, while also driving continual improvement. There are plenty of opportunities for improvement and service extension, and as the Operations Manager you will be encouraged to identify and lead on change where opportunities arise. You will be highly organised and disciplined, take a logical and analytical approach to your work, and have an engaging and professional customer manner and style. You will have a keen interest in the music industry and have at least a basic understanding of how CMOs license music and distribute royalties.
Key Responsibilities
- Support the Head of Business Services and the Senior Manager, Business Services in the delivery of Business Services to CMOs and record companies.
- Lead on analysis of all incoming and outgoing datasets and be comfortable explaining to both senior and junior colleagues, as well as external partners, why data looks right or wrong to agreed service levels. Applying music knowledge and experience to validate findings, identify and question anomalies, and make recommendations.
- Provide operational expertise to support the Senior Manager, Business Services with the setup and transition of new customers into the service delivery team.
- Ensure any queries, risks and issues are resolved in a prompt manner, always ensuring information provided is accurate and that key issues are escalated to the appropriate Head and/or Director in order that the service provided consistently meets expectations.
- Support the Senior Manager, Business Services with the identification and delivery of solutions that improve existing processes, systems and reporting to improve quality, efficiency and customer service.
What you’ll need
- Be comfortable working with and analysing large messy datasets.
- Carry out logical analysis and presentation of reporting using Data Management tools (SQL) and Data Analytics tools (preferably Tableau).
- Be detail-oriented, with a willingness and ability to explore, understand and troubleshoot analytical solutions and data inconsistencies.
- Manage communications with internal and external stakeholders of all levels.
- Show a positive and enthusiastic, can-do attitude.
What we can offer you
PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:
- Hybrid and flexible working times.
- Free Breakfast in the office.
- Long service awards.
- Shops and Leisure discounts (Carnaby card).
- £120 annually to spend on music related purchases.
- Private Medical Care.
- And much more!
Next Steps
If this sounds like you, then apply today! Closing date for applications: 25th August 2025.
Equality and Diversity at PPL
PPL are committed to equal opportunities, diversity and inclusivity; therefore we welcome and encourage applicants from all sections of the community. Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.
Business Services Operations Manager in London employer: PPL
Contact Detail:
PPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the music industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching PPL and its services. Understand their mission and how they support CMOs and record companies. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since you’ll be dealing with diverse stakeholders, being able to explain complex data in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at PPL. So, hit that apply button and let’s get you started!
We think you need these skills to ace Business Services Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Services Operations Manager role. Highlight your experience with data analysis, customer service, and any relevant knowledge of the music industry. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the music industry and how you can contribute to our team. Be sure to mention specific examples of your past experiences that relate to the job description.
Showcase Your Analytical Skills: Since this role involves working with large datasets, make sure to highlight your analytical skills in your application. Mention any tools you've used, like SQL or Tableau, and provide examples of how you've successfully managed data in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at PPL!
How to prepare for a job interview at PPL
✨Know Your Data
As a Business Services Operations Manager, you'll be dealing with large datasets. Brush up on your SQL and Tableau skills before the interview. Be ready to discuss how you've used data analysis in past roles and how you can apply that experience to ensure accurate payments for performers.
✨Showcase Your Customer Service Skills
This role involves working with diverse stakeholders. Prepare examples of how you've successfully managed customer relationships, especially in challenging situations. Highlight your ability to communicate clearly and effectively, even with those who may not speak English as their first language.
✨Demonstrate Your Problem-Solving Ability
PPL values continual improvement, so come prepared with examples of how you've identified issues and implemented solutions in previous roles. Think about specific processes you've improved and be ready to discuss the impact of those changes on service delivery.
✨Express Your Passion for Music
Since this role is within the music industry, it's important to convey your enthusiasm for music and understanding of how CMOs operate. Share any relevant experiences or insights you have about licensing and royalties to show that you're genuinely interested in the field.
