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For Companies At a Glance
- Tasks: Lead discovery and analysis for Salesforce products, ensuring business goals are met.
- Company: Join a passionate team at PPL PRS, where music meets innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like a ÂŁ120 music voucher.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge Salesforce technology.
- Qualifications: Experience in business analysis or product ownership, especially with Salesforce.
The predicted salary is between 45000 - 55000 ÂŁ per year.
As our Salesforce Business Analyst/Product Owner, you will own problem definition and value delivery across Salesforce products, ensuring business outcomes are met through a clear backlog, strong platformâaware design, and tight collaboration with engineering, operations, and commercial teams. You will balance analysis depth with pragmatic product ownership, enabling fast, safe, and measurable change.
What you will be doing
- Discovery & Analysis
- Lead structured discovery: business goals, constraints, risks, value hypotheses, and success measures (OKRs/KPIs).
- Run stakeholder workshops, interviews, and journey mapping to produce asâis/toâbe process models and painâpoint analysis.
- Translate needs into clear requirements: epics, features, user stories, testable acceptance criteria (consider Gherkin), and nonâfunctional needs (performance, security, accessibility, scalability).
- Perform light data analysis and profiling; validate data model impacts, reporting needs, and data quality rules.
- Product Ownership
- Assist the PMO team in maintaining a prioritised product backlog aligned to strategy and value; apply agile product practices (MVPs, hypothesis testing).
- Assist with the facilitation of sprint/iteration planning, backlog refinement, and acceptance of increments against clear Definition of Done.
- Work with PMO to build and communicate a transparent roadmap with outcomes, dependencies, and delivery milestones.
- Coordinate UAT planning and execution; define entry/exit criteria and signâoff.
- Assist PMO with managing release readiness and adoption: enablement materials, comms, support model, and benefit tracking.
- Salesforce Platform Stewardship
- Shape solutions with a platformâfirst mindset: leverage standard capabilities (Flows, declarative automation, permissions, OOTB features) before custom.
- Partner with Architects/Engineers on design decisions (data model, integration patterns, security & compliance).
- Ensure data integrity and governance (naming conventions, dedupe, masking where needed) and support auditability.
- Align requirements with environment strategy (sandboxes/scratch orgs), test data, and CI/CD quality gates.
- Governance & Value Realisation
- Define and track measurable outcomes (e.g., conversion uplift, AHT reduction, case deflection, CTS reduction, NPS/CSAT).
- Run benefits tracking postârelease and drive continuous improvement.
- Maintain traceability from business objectives, epics/stories, acceptance tests, releases, benefits.
- Change & Stakeholder Management
- Drive alignment across business units, coaching stakeholders on prioritisation and tradeâoffs.
- Produce succinct comms: decision logs, impact assessments, training guides, and release notes.
- Represent the product in governance forums; proactively surface risks, assumptions, and dependencies.
You will have
- Previous experience as a Business Analysis and/or Product Ownership, with experience delivering on Salesforce.
- Demonstrable experience writing highâquality user stories, acceptance criteria, and managing backlogs/roadmaps.
- Strong Salesforce platform knowledge: Sales/Service/Experience Cloud, Flows, Data Model, Reports/Dashboards, Profiles/Permission Sets, and Integration concepts (APIs/ETL/iPaaS).
- Solid process analysis & mapping (BPMN or equivalent), requirement elicitation, and stakeholder facilitation.
- Comfortable with metrics/analytics: defining OKRs/KPIs, building basic reports/dashboards, and interpreting results to inform prioritisation.
- Familiarity with quality practices: Definition of Ready/Done, test planning, UAT, and working with QEs on automation coverage.
- Excellent verbal/written communication, negotiation, and storytelling skills; strong business acumen.
Desirable
- Salesforce certifications: Administrator, Platform App Builder, Business Analyst.
- Product certifications: PSPO/CSPO, APM/PMIâACP.
- Experience with contact centre/CCaaS, CPQ, case management, or partner communities.
- Exposure to GDPR, ISO27001 controls, and risk/compliance processes.
- Familiarity with DevOps tooling (Azure DevOps/GitHub/Jira), and basic understanding of release governance.
The Company
If you play or perform music in your business, you will usually need TheMusicLicence and thatâs where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellâloved songs and recordings, not just from the UK but also from around the world.
Who we are
By joining us, you will be part of a team thatâs genuinely passionate about music and people. Since we started in 2018, weâve grown massively, but we still have big ambitions. Weâre looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more.
We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
- Brilliant Pension
- Refer a Friend Scheme (Earn Up To ÂŁ500)
- Cycle To Work Scheme
- Healthy Food & Snacks
- ÂŁ120 Annual Music Voucher
- Perkbox Giving You Access To Over 4,000 Deals and Discounts
- Casual Dress Code
- 25 Days Holiday + Bank Holidays (Increases With Tenure)
- Modern Office Space With Music Relaxation Areas
Salesforce Business Analyst / Product Owner employer: PPL PRS
Contact Detail:
PPL PRS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Salesforce Business Analyst / Product Owner
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Salesforce. We recommend role-playing with a friend to boost your confidence and refine your answers.
â¨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where youâve made an impact. This will help you stand out and demonstrate your value to potential employers.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Salesforce Business Analyst / Product Owner
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Business Analyst/Product Owner role. Highlight your relevant experience with Salesforce and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Donât just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to write user stories, manage backlogs, and facilitate stakeholder workshops. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application thatâs easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details about the role and our company there!
How to prepare for a job interview at PPL PRS
â¨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features of Sales, Service, and Experience Cloud, and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
â¨Prepare for Stakeholder Scenarios
Since you'll be running stakeholder workshops and interviews, think about potential scenarios you might face. Prepare examples of how you've facilitated discussions or resolved conflicts in the past. This will demonstrate your ability to manage relationships and drive alignment across teams.
â¨Showcase Your Analytical Skills
Be ready to talk about your experience with data analysis and how you've defined OKRs/KPIs in previous roles. Bring examples of reports or dashboards you've created, and explain how they informed decision-making. This will highlight your analytical mindset and ability to track measurable outcomes.
â¨Communicate Clearly and Confidently
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and succinctly. You might even want to prepare a few 'elevator pitches' about your past projects. This will help you convey your ideas effectively during the interview and leave a lasting impression.