At a Glance
- Tasks: Enhance and support Salesforce applications while solving real-world problems.
- Company: Join a passionate team at PPL PRS, dedicated to music and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like a £120 music voucher.
- Other info: Be part of a diverse team with a casual dress code and modern office vibes.
- Why this job: Make a difference in the music industry while developing your Salesforce skills.
- Qualifications: 3+ years of Salesforce experience and a knack for problem-solving.
The predicted salary is between 40000 - 50000 € per year.
Our team is made up of a wide variety of people, all have a shared passion for music and a real desire to create an unparalleled experience through The Music Licence to bring simplicity to our customers and deserved rewards to musicians, songwriters, rightsholders and performers.
You are a collaborative, technically capable Salesforce professional who enjoys solving problems and improving systems in a live, operational environment. You are comfortable balancing development work with support priorities and have the communication skills needed to translate technical detail into clear outcomes for support colleagues and stakeholders.
You bring an engineering-first mindset, with a focus on clean code, test coverage and sustainable solutions rather than short-term fixes. You’re comfortable navigating complex legacy codebases and take satisfaction in untangling and improving them.
You bring a strong quality-first mindset, enjoy troubleshooting complex issues, and are confident in making targeted enhancements that improve system stability and user experience. A creative and inquisitive approach to problem-solving, with a focus on understanding root causes and delivering robust fixes. Strong analytical skills with the desire to troubleshoot and put quality first. A quick learner with a deep technical understanding and the ability to communicate this on all levels. Excellent communication, both written and verbal, hand in hand with good listening skills. Experience working with stakeholders to understand issues and requirements, with the confidence to challenge assumptions where appropriate. Comfortable working independently on development tasks, while collaborating closely with support teams and other developers.
Hands‑on Salesforce development experience delivering enhancements, fixes, and small changes in live environments, including configuration and controlled releases. Experience working within established Salesforce orgs, understanding existing data models and implementations to improve performance, reliability, and usability. Experience operating within change management and governance frameworks appropriate to BAU and support‑led development. Demonstrates continued personal/professional development. Strong organisational skills with a high level of accuracy and attention to detail, particularly when working in production environments. Effective time management skills, with the ability to prioritise competing support and development tasks and meet agreed deadlines. A pragmatic and diplomatic approach, able to adapt to shifting priorities in a support‑driven environment.
What you will be doing
- Salesforce Enhancements & Fixes
- Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
- Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
- Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
- Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
- Application Support & Escalation
- Act as a technical point of escalation for the Salesforce Application Support Team
- Assist with investigation and root cause analysis of recurring or complex incidents
- Determine when issues can be resolved within support vs escalated to the Internal Development Team
- Improve issue definitions and technical clarity before escalation to reduce rework
- Provide clear technical assessment and recommendations when escalating to the Internal Development Team
- Integration & Platform Support
- Support and troubleshoot integrations between Salesforce and third-party systems
- Troubleshoot and resolve integration-related incidents
- Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
- Collaborate with vendors and internal teams as required
- Collaboration & Documentation
- Work closely with Salesforce administrators and developers to resolve issues efficiently
- Document fixes, enhancements, and known issues using JIRA and Confluence
- Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
- Share technical knowledge with the support team to raise overall capability
- Continuous Improvement
- Identify recurring issues and recommend preventative improvements
- Contribute ideas to improve support tooling, monitoring, and operational stability
- Remain current with Salesforce updates, features, and recommended practices
You will have
- Essential 3+ years’ experience working on the Salesforce platform
- Hands-on experience with Salesforce configuration and development, including: Apex, Flows, Visualforce and/or Lightning Web Components
- Experience supporting or maintaining Salesforce integrations (API or middleware-based)
- Experience working within support, BAU, or operational environments
- Experience troubleshooting and fixing issues in production systems
- Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
- Experience working with Agile or structured change management processes
Desirable
- Experience with Jitterbit (highly desirable)
- Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
- Experience working in a support‑led or BAU development environment
- Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)
The Company
If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.
Who we are
By joining us, you’ll be part of a team that’s genuinely passionate about music and people. Since we started in 2018, we’ve grown massively, but we still have big ambitions. We’re looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
- Healthy Food & Snacks
- £120 Annual Music Voucher
- Perkbox Giving You Access To Over 4,000 Deals and Discounts
- Casual Dress Code
- 25 Days Holiday + Bank Holidays (Increases With Tenure)
- Modern Office Space With Music Relaxation Areas
Salesforce Application Support Developer in Leicester employer: PPL PRS
At PPL PRS, we are not just about music; we are about creating a vibrant and inclusive work culture that values collaboration and innovation. As a Salesforce Application Support Developer in our modern Leicester office, you will enjoy a competitive benefits package, including a £120 annual music voucher and access to over 4,000 discounts through Perkbox, all while working in a supportive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Application Support Developer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or even those who work at TheMusicLicence. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got a portfolio of projects or examples of your Salesforce work, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for the technical questions! Brush up on your Salesforce knowledge and be ready to discuss how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and provide clear solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our music-loving team!
We think you need these skills to ace Salesforce Application Support Developer in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Application Support Developer role. Highlight your relevant experience with Salesforce, especially any hands-on development or support work you've done. We want to see how your skills align with our needs!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled complex issues in the past. We love candidates who can demonstrate a creative and analytical approach to problem-solving, so don’t hold back on showcasing your successes!
Communicate Clearly:Since communication is key in this role, make sure your written application is clear and concise. Use straightforward language to explain your technical skills and experiences, as we need to understand your background without any jargon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PPL PRS
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Apex, Flows, and Lightning components. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in production systems. Highlight your analytical skills and how you approach troubleshooting, focusing on root causes rather than just quick fixes.
✨Communicate Clearly
Since communication is key, practice explaining technical concepts in simple terms. Think about how you would translate a complex issue for a non-technical stakeholder, as this will show your ability to bridge the gap between tech and support teams.
✨Be Ready to Collaborate
Demonstrate your collaborative spirit by sharing experiences where you've worked closely with other developers or support teams. Discuss how you’ve contributed to improving processes or tools, showing that you're a team player who values continuous improvement.
