At a Glance
- Tasks: Enhance and support Salesforce applications while solving real-world problems.
- Company: Join a passionate team at PPL PRS, dedicated to music and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like a £120 music voucher.
- Other info: Be part of a diverse team with a casual dress code and modern office vibes.
- Why this job: Make a difference in the music industry while developing your Salesforce skills.
- Qualifications: 3+ years of Salesforce experience and a knack for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Our team is made up of a wide variety of people, all have a shared passion for music and a real desire to create an unparalleled experience through The Music Licence to bring simplicity to our customers and deserved rewards to musicians, songwriters, rightsholders and performers.
You are a collaborative, technically capable Salesforce professional who enjoys solving problems and improving systems in a live, operational environment. You are comfortable balancing development work with support priorities and have the communication skills needed to translate technical detail into clear outcomes for support colleagues and stakeholders.
You bring an engineering-first mindset, with a focus on clean code, test coverage and sustainable solutions rather than short-term fixes. You’re comfortable navigating complex legacy codebases and take satisfaction in untangling and improving them.
You bring a strong quality-first mindset, enjoy troubleshooting complex issues, and are confident in making targeted enhancements that improve system stability and user experience. A creative and inquisitive approach to problem-solving, with a focus on understanding root causes and delivering robust fixes. Strong analytical skills with the desire to troubleshoot and put quality first. A quick learner with a deep technical understanding and the ability to communicate this on all levels. Excellent communication, both written and verbal, hand in hand with good listening skills. Experience working with stakeholders to understand issues and requirements, with the confidence to challenge assumptions where appropriate. Comfortable working independently on development tasks, while collaborating closely with support teams and other developers.
Hands‑on Salesforce development experience delivering enhancements, fixes, and small changes in live environments, including configuration and controlled releases. Experience working within established Salesforce orgs, understanding existing data models and implementations to improve performance, reliability, and usability. Experience operating within change management and governance frameworks appropriate to BAU and support‑led development. Demonstrates continued personal/professional development. Strong organisational skills with a high level of accuracy and attention to detail, particularly when working in production environments. Effective time management skills, with the ability to prioritise competing support and development tasks and meet agreed deadlines. A pragmatic and diplomatic approach, able to adapt to shifting priorities in a support‑driven environment.
What you will be doing
- Salesforce Enhancements & Fixes
- Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
- Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
- Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
- Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
- Application Support & Escalation
- Act as a technical point of escalation for the Salesforce Application Support Team
- Assist with investigation and root cause analysis of recurring or complex incidents
- Determine when issues can be resolved within support vs escalated to the Internal Development Team
- Improve issue definitions and technical clarity before escalation to reduce rework
- Provide clear technical assessment and recommendations when escalating to the Internal Development Team
- Integration & Platform Support
- Support and troubleshoot integrations between Salesforce and third-party systems
- Troubleshoot and resolve integration-related incidents
- Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
- Collaborate with vendors and internal teams as required
- Collaboration & Documentation
- Work closely with Salesforce administrators and developers to resolve issues efficiently
- Document fixes, enhancements, and known issues using JIRA and Confluence
- Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
- Share technical knowledge with the support team to raise overall capability
- Continuous Improvement
- Identify recurring issues and recommend preventative improvements
- Contribute ideas to improve support tooling, monitoring, and operational stability
- Remain current with Salesforce updates, features, and recommended practices
You will have
- Essential 3+ years’ experience working on the Salesforce platform
- Hands-on experience with Salesforce configuration and development, including: Apex, Flows, Visualforce and/or Lightning Web Components
- Experience supporting or maintaining Salesforce integrations (API or middleware-based)
- Experience working within support, BAU, or operational environments
- Experience troubleshooting and fixing issues in production systems
- Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
- Experience working with Agile or structured change management processes
Desirable
- Experience with Jitterbit (highly desirable)
- Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
- Experience working in a support‑led or BAU development environment
- Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)
The Company
If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.
Who we are
By joining us, you’ll be part of a team that’s genuinely passionate about music and people. Since we started in 2018, we’ve grown massively, but we still have big ambitions. We’re looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more. We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
- Healthy Food & Snacks
- £120 Annual Music Voucher
- Perkbox Giving You Access To Over 4,000 Deals and Discounts
- Casual Dress Code
- 25 Days Holiday + Bank Holidays (Increases With Tenure)
- Modern Office Space With Music Relaxation Areas
Salesforce Application Support Developer in Leicester employer: PPL PRS
At PPL PRS, we are not just about music; we are about creating a vibrant and inclusive work culture that values passion and innovation. Located in the heart of Leicester, our modern office offers a hybrid working model, allowing you to balance your professional and personal life while enjoying a competitive benefits package, including an annual music voucher and access to over 4,000 discounts. Join us to be part of a dynamic team dedicated to supporting the live music industry and fostering your growth in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Application Support Developer in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PPL PRS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PPL PRS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PPL PRS!
✨Direct Apply to PPL PRS
Let's not forget to apply directly through the PPL PRS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Application Support Developer in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PPL PRS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PPL PRS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PPL PRS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
