At a Glance
- Tasks: Engage with customers to sell music licences and provide top-notch service.
- Company: Join a vibrant team passionate about music and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and performance bonuses.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a music-loving company and make a real impact in the industry.
- Qualifications: Experience in sales or call centres, great communication skills, and target-driven.
The predicted salary is between 30000 - 42000 € per year.
Can you imagine a world without music? Neither can we.
Key Details
- Start date – 7th April 2026
- Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
- Working pattern - Monday to Friday, 9am to 5pm. Discretionary performance bonus included
The main purpose of the role of a Music Licence Sales Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices/customers.
What you will be doing
- This is a sales based role. You will proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices. This will include:
- Taking inbound sales enquiries and converting to customers
- Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
- Verifying and gathering the relevant information and additional customer information where appropriate
- Licencing customers at the first point of contact where possible
- Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
- Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
- Taking ownership of your customer through to resolution (licence)
- To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads/accounts
- To maintain accurate notes in the CRM system (Salesforce)
- To use objection handling techniques to proactively resolve any customer queries or objections.
- Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
- To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
- To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
- To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
- To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
- To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
- To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
- To undertake other tasks as reasonably requested
You will have
- Have worked within a call centre, sales environment or highly monitored environment
- Have good verbal communication including a good telephone manner
- Have experience of invoicing and date sensitive account management
- Use to working to targets, deadlines and KPIs
- Competent using Microsoft Office – Word, Excel, PowerPoint and Outlook
- Have experience of copyright or licensing in a structured environment (desirable)
Music Licence Sales Advisor in Leicester employer: PPL PRS
Join a vibrant team in Leicester as a Music Licence Sales Advisor, where your passion for music meets a rewarding career. Enjoy a supportive work culture that values employee growth through comprehensive training and hybrid working options, allowing you to balance your professional and personal life. With competitive benefits including a discretionary performance bonus and a focus on customer satisfaction, this role offers a unique opportunity to thrive in a dynamic environment dedicated to the power of music.
StudySmarter Expert Advice🤫
We think this is how you could land Music Licence Sales Advisor in Leicester
✨Tip Number 1
Get to know the company and its culture before your interview. Dive into their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their music-loving team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into customers, think of a few scenarios where you can demonstrate your sales skills. Role-play with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve handled objections or resolved customer queries effectively. This will highlight your ability to deliver a positive customer experience, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Music Licence Sales Advisor in Leicester
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for music shine through! We want to see how much you value music and its impact on businesses. Share any relevant experiences or insights that highlight your enthusiasm.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Music Licence Sales Advisor role. Highlight your sales experience and customer service skills, and don’t forget to mention any relevant knowledge of licensing or copyright. We love seeing how you fit into our world!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PPL PRS
✨Know Your Music Licensing Basics
Before the interview, brush up on the basics of music licensing and copyright law. Understanding key terms and processes will not only show your enthusiasm for the role but also demonstrate that you’re ready to engage with customers knowledgeably.
✨Practice Your Sales Pitch
Since this is a sales-based role, practice your sales pitch! Prepare to discuss how you would handle inbound enquiries and convert them into customers. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Familiarise Yourself with Salesforce
Get comfortable with Salesforce or similar CRM systems. Knowing how to navigate these tools will be a huge advantage, as you'll need to maintain accurate notes and manage customer accounts effectively.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle objections and resolve queries efficiently, as this will be crucial in delivering a positive customer experience.
