At a Glance
- Tasks: Collect outstanding payments while delivering top-notch customer service to our clients.
- Company: Join a vibrant team passionate about music and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive training environment.
- Other info: Dynamic role with opportunities for growth in a fun, music-loving environment.
- Why this job: Make a difference in the music industry while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Can you imagine a world without music? Neither can we.
Key Details
- Start date: 7th April
- Training: 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working: Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
- Shift pattern: Monday to Friday, 9am to 5pm
The Collections Recoveries Advisor role is to collect outstanding payments on high value overdue Key Accounts whilst providing excellent customer service to licensees.
Collections & Recoveries Advisor in Leicester employer: PPL PRS
As a Collections & Recoveries Advisor, you will thrive in a supportive and dynamic work culture that values your contributions and prioritises employee well-being. With a modern office located in the heart of Leicester, you will enjoy a hybrid working model that promotes work-life balance, alongside comprehensive training and opportunities for professional growth within a company that is passionate about music and its impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Collections & Recoveries Advisor in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and tailor your answers to show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your skills! Prepare examples from your past experiences that highlight your customer service abilities and problem-solving skills. We want to see how you can handle those high-value overdue accounts!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch!
We think you need these skills to ace Collections & Recoveries Advisor in Leicester
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for music shine through! We want to see how much you value the role and how it connects to your passion. A personal touch can really make your application stand out.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Collections & Recoveries Advisor position. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We love a well-structured application that’s easy to read. Avoid jargon and focus on communicating your qualifications effectively – we want to know why you’re the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at PPL PRS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections & Recoveries Advisor. Familiarise yourself with common practices in debt collection and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with key accounts, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to handle sensitive conversations effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific instances where you've resolved issues or collected payments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!
