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For Companies At a Glance
- Tasks: Manage key accounts and provide top-notch customer service through calls and emails.
- Company: Join a vibrant team passionate about music and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive training environment.
- Why this job: Be part of a music-loving company and help clients thrive with your expertise.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in a fun, music-centric workplace.
The predicted salary is between 36000 - 60000 £ per year.
Can you imagine a world without music? Neither can we.
Key Details
- Start date – 5th January 2026
- Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
- Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm
The main purpose of the role of a Client Services Advisor is to manage a high volume of Key Accounts through inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth.
What you will be doing
- To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form 'The Music Licence'
- To confidently and efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers'
Client Services Advisor employer: PPL PRS
Contact Detail:
PPL PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor
✨Tip Number 1
Get to know the company and its values. When you’re preparing for your interview, dive into their mission and culture. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Services Advisor, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. This shows you’re engaged and gives you a chance to find out if the role is right for you too. Think about what you want to know about the team or the training process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join us in making the world a better place through music.
We think you need these skills to ace Client Services Advisor
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! We want to see how much you care about the industry and how it connects with our mission. Share any relevant experiences or interests that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application for the Client Services Advisor role. Use keywords from the job description and relate your skills to the specific tasks mentioned. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you're a great fit for the role by presenting your qualifications in a clear manner.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at PPL PRS
✨Know Your Music Licensing
Make sure you brush up on PRS for music, PPL, and VPL tariffs. Understanding these concepts will not only impress your interviewers but also show that you're genuinely interested in the role of a Client Services Advisor.
✨Practice Your Communication Skills
Since the role involves a lot of inbound and outbound calls, practice clear and confident communication. You could even role-play with a friend to simulate the interview environment and get comfortable with handling customer queries.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will demonstrate your ability to provide an efficient customer-centric service, which is key for this role.
✨Be Ready for Shift Patterns
Understand the shift patterns and be prepared to discuss your flexibility. Showing that you can adapt to the rotational shifts will highlight your commitment to the role and the company’s needs.