Salesforce Development Manager in London

Join to apply for the Salesforce Development Manager role at PPL PRS Ltd. The Salesforce Development Manager will lead a team to design, develop, and implement Salesforce solutions, managing the full development lifecycle, setting technical strategy and a roadmap, and collaborating with stakeholders to align with business goals. The office is based in Leicester City Centre and you would need to be able to commute to the office at least once a week.

Key Responsibilities

• Ensure successful delivery throughout the Software Development Lifecycle through proactive leadership.
• Ensure development occurs to a high set of industry standards, minimising Technical Debt, considering security and creating supporting documentation.
• Conduct code reviews to resolve conflicts and act as an escalation point where required.
• Ensure successful handover from Build to Support functions to assist the wider Technology Department.
• Manage Deployments following the defined DevOps process and take accountability for Releases and Environments, taking steps to minimise the need for patches and emergency fixes.
• Contribute to and lead where needed Scrum Ceremonies to ensure the smooth running of an Agile Development Team.
• Participate in the planning/analysis of business requirements for system changes and enhancements alongside our PMO, Architecture & IT Ops teams.
• Effectively communicate with the project team, providing updates on progress, risks and time frames. Manage expectations and handle objections appropriately.
• Remain current with Salesforce technologies and best practices.

About you

Our team is made up of a wide variety of people, all have a shared passion for music and a real desire to create an unparalleled experience through The Music Licence to bring simplicity to our customers and deserved rewards to musicians, songwriters, rightsholders and performers. You will be a talented, knowledgeable individual who wants to be part of something bigger. You will have a strong focus on quality solution delivery, take on the difficult and challenging aspects of the role head on, be proactive and make things happen collaboratively.

• A passionate individual with a 'can-do' attitude and the ability to motivate and deliver through others.
• A quick learner with a deep technical understanding and the ability to communicate this on all levels.
• Extensive hands‐on Salesforce configuration & development experience, designing and successfully delivering projects and change at an enterprise level, including upgrades, configuration changes and releases.
• Working with Agile methodologies and practices, including DevOps/release management experience.
• Superior organisational skills including outstanding accuracy and attention to detail.
• Strong analytical skills with the desire to troubleshoot and put quality first. A creative and inquisitive approach to problem solving taking pleasure in getting things right first time.
• Stakeholder management experience and the confidence to challenge where required.
• Experience in change management and governance.
• Excellent time management skills and ability to prioritise tasks, use initiative and be self‐directed to meet deadlines.
• Committed to continuous development of skills and knowledge.

Experience and Qualifications

• Technical proficiency: Strong experience with the Salesforce platform, including custom development with tools like Apex and Visualforce, as well as Salesforce APIs and integrations.
• People Leadership (direct and indirect): Proven ability to lead a team, coach, and guide professional growth.
• Business acumen: Ability to understand business strategy and translate it into technical solutions.
• Communication: Strong communication skills for collaborating with cross‐functional teams and stakeholders.
• Salesforce certifications: Admin, Advanced Admin, Platform Developer I, Agentforce Specialist.
• Methodologies: Experience with Agile/Scrum methodologies.
• Experience with Jitterbit, Certinia, Pardot, Conga Composer, and Ownbackup.
• Experience of completing User Acceptance Testing and deployment for complex business processes.
• Experience with bulk data management tools, such as Data Loader, Demand Tools.
• Experience of coaching others on system understanding and best practices.
• Experience of managing system testing teams/resource.
• Additional Salesforce certifications e.g. CPQ Developer, Data Architect, Integration Architect, Omnistudio Developer.

Seniority level Mid‐Senior level

Employment type Full‐time

Job function Information Technology, Design, and Writing/Editing

Industries Technology, Information and Media, IT System Design Services, and IT System Operations and Maintenance