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For Companies At a Glance
- Tasks: Lead discovery and analysis to drive value delivery across Salesforce products.
- Company: Join a dynamic team passionate about music and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by shaping solutions that enhance business outcomes.
- Qualifications: Experience in business analysis or product ownership, especially with Salesforce.
The predicted salary is between 50000 - 65000 £ per year.
As our Salesforce Business Analyst/Product Owner, you will own problem definition and value delivery across Salesforce products, ensuring business outcomes are met through a clear backlog, strong platform-aware design, and tight collaboration with engineering, operations, and commercial teams. You’ll balance analysis depth with pragmatic product ownership, enabling fast, safe, and measurable change.
What you will be doing
- Discovery & Analysis
- Lead structured discovery: business goals, constraints, risks, value hypotheses, and success measures (OKRs/KPIs).
- Run stakeholder workshops, interviews, and journey mapping to produce as-is/to-be process models and pain-point analysis.
- Translate needs into clear requirements: epics, features, user stories, testable acceptance criteria (consider Gherkin), and non-functional needs (performance, security, accessibility, scalability).
- Perform light data analysis and profiling; validate data model impacts, reporting needs, and data quality rules.
- Product Ownership
- Assist the PMO team in maintaining a prioritised product backlog aligned to strategy and value; apply agile product practices (MVPs, hypothesis testing).
- Assist with the facilitation of sprint/iteration planning, backlog refinement, and acceptance of increments against clear Definition of Done.
- Work with PMO to build and communicate a transparent roadmap with outcomes, dependencies, and delivery milestones.
- Coordinate UAT planning and execution; define entry/exit criteria and sign-off.
- Assist PMO with managing release readiness and adoption: enablement materials, comms, support model, and benefit tracking.
- Shape solutions with a platform-first mindset: leverage standard capabilities (Flows, declarative automation, permissions, OOTB features) before custom.
- Partner with Architects/Engineers on design decisions (data model, integration patterns, security & compliance).
- Ensure data integrity and governance (naming conventions, dedupe, masking where needed) and support auditability.
- Align requirements with environment strategy (sandboxes/scratch orgs), test data, and CI/CD quality gates.
- Define and track measurable outcomes (e.g., conversion uplift, AHT reduction, case deflection, CTS reduction, NPS/CSAT).
- Run benefits tracking post-release and drive continuous improvement.
- Maintain traceability from business objectives, epics/stories, acceptance tests, releases, benefits.
- Change & Stakeholder Management
- Drive alignment across business units, coaching stakeholders on prioritisation and trade-offs.
- Produce succinct comms: decision logs, impact assessments, training guides, and release notes.
- Represent the product in governance forums; proactively surface risks, assumptions, and dependencies.
You will have
- Previous experience as a Business Analysis and/or Product Ownership, with experience delivering on Salesforce.
- Demonstrable experience writing high-quality user stories, acceptance criteria, and managing backlogs/roadmaps.
- Strong Salesforce platform knowledge: Sales/Service/Experience Cloud, Flows, Data Model, Reports/Dashboards, Profiles/Permission Sets, and Integration concepts (APIs/ETL/iPaaS).
- Solid process analysis & mapping (BPMN or equivalent), requirement elicitation, and stakeholder facilitation.
- Comfortable with metrics/analytics: defining OKRs/KPIs, building basic reports/dashboards, and interpreting results to inform prioritisation.
- Familiarity with quality practices: Definition of Ready/Done, test planning, UAT, and working with QEs on automation coverage.
- Excellent verbal/written communication, negotiation, and storytelling skills; strong business acumen.
- Salesforce certifications: Administrator, Platform App Builder, Business Analyst.
- Product certifications: PSPO/CSPO, APM/PMI-ACP.
- Experience with contact centre/CCaaS, CPQ, case management, or partner communities.
- Exposure to GDPR, ISO27001 controls, and risk/compliance processes.
- Familiarity with DevOps tooling (Azure DevOps/GitHub/Jira), and basic understanding of release governance.
Salesforce Business Analyst in Leicester employer: Ppl Prs Ltd
Contact Detail:
Ppl Prs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or even online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work as a Business Analyst or Product Owner. Include case studies, user stories, and any metrics that demonstrate your impact. This will help you stand out during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for Salesforce Business Analysts and practice your responses. Be ready to discuss your experience with user stories, backlog management, and how you've driven value in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Salesforce Business Analyst in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Business Analyst role. Highlight your relevant experience with Salesforce and product ownership, and don’t forget to mention any specific projects that showcase your skills in analysis and stakeholder management.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex ideas in the past.
Highlight Your Analytical Mindset: We love candidates who can balance depth with pragmatism. In your application, emphasise your experience with data analysis, defining OKRs/KPIs, and how you’ve used metrics to inform decision-making. This will show us that you’re ready to drive measurable change.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Ppl Prs Ltd
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales/Service/Experience Cloud and Flows. Be ready to discuss how you've used these tools in past projects and how they can help solve business problems.
✨Master the Art of User Stories
Prepare to showcase your ability to write high-quality user stories and acceptance criteria. Think of examples where you've translated complex requirements into clear, actionable items that drove project success.
✨Showcase Your Stakeholder Management Skills
Be ready to talk about your experience in running stakeholder workshops and facilitating discussions. Highlight how you've aligned different business units and managed prioritisation and trade-offs effectively.
✨Bring Data Analysis to the Table
Familiarise yourself with basic data analysis concepts and be prepared to discuss how you've validated data models and reporting needs in previous roles. This will show your analytical depth and understanding of metrics like OKRs and KPIs.