At a Glance
- Tasks: Enhance and support Salesforce applications while solving complex issues in a collaborative environment.
- Company: Join a passionate team dedicated to transforming the music experience for artists and audiences alike.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work culture with a focus on creativity and innovation.
- Why this job: Make a real impact in the music industry while developing your Salesforce skills.
- Qualifications: 3+ years of Salesforce experience with strong problem-solving and communication skills.
The predicted salary is between 40000 - 55000 £ per year.
Can you imagine a world without music? Neither can we. Our team is made up of a wide variety of people, all have a shared passion for music and a real desire to create an unparalleled experience through The Music Licence to bring simplicity to our customers and deserved rewards to musicians, songwriters, rightsholders and performers.
You are a collaborative, technically capable Salesforce professional who enjoys solving problems and improving systems in a live, operational environment. You are comfortable balancing development work with support priorities and have the communication skills needed to translate technical detail into clear outcomes for support colleagues and stakeholders.
You bring an engineering-first mindset, with a focus on clean code, test coverage and sustainable solutions rather than short-term fixes. You’re comfortable navigating complex legacy codebases and take satisfaction in untangling and improving them. You bring a strong quality-first mindset, enjoy troubleshooting complex issues, and are confident in making targeted enhancements that improve system stability and user experience.
A creative and inquisitive approach to problem-solving, with a focus on understanding root causes and delivering robust fixes. Strong analytical skills with the desire to troubleshoot and put quality first. A quick learner with a deep technical understanding and the ability to communicate this on all levels. Excellent communication, both written and verbal, hand in hand with good listening skills.
Experience working with stakeholders to understand issues and requirements, with the confidence to challenge assumptions where appropriate. Comfortable working independently on development tasks, while collaborating closely with support teams and other developers.
Hands‑on Salesforce development experience delivering enhancements, fixes, and small changes in live environments, including configuration and controlled releases. Experience working within established Salesforce orgs, understanding existing data models and implementations to improve performance, reliability, and usability. Experience operating within change management and governance frameworks appropriate to BAU and support‑led development.
Strong organisational skills with a high level of accuracy and attention to detail, particularly when working in production environments. Effective time management skills, with the ability to prioritise competing support and development tasks and meet agreed deadlines. A pragmatic and diplomatic approach, able to adapt to shifting priorities in a support‑driven environment.
What you will be doing
- Salesforce Enhancements & Fixes
- Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
- Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
- Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
- Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
- Act as a technical point of escalation for the Salesforce Application Support Team
- Assist with investigation and root cause analysis of recurring or complex incidents
- Determine when issues can be resolved within support vs escalated to the Internal Development Team
- Improve issue definitions and technical clarity before escalation to reduce rework
- Provide clear technical assessment and recommendations when escalating to the Internal Development Team
- Integration & Platform Support
- Support and troubleshoot integrations between Salesforce and third-party systems
- Troubleshoot and resolve integration-related incidents
- Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
- Collaborate with vendors and internal teams as required
- Work closely with Salesforce administrators and developers to resolve issues efficiently
- Document fixes, enhancements, and known issues using JIRA and Confluence
- Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
- Share technical knowledge with the support team to raise overall capability
- Identify recurring issues and recommend preventative improvements
- Contribute ideas to improve support tooling, monitoring, and operational stability
- Remain current with Salesforce updates, features, and recommended practices
You will have
- 3+ years’ experience working on the Salesforce platform
- Hands-on experience with Salesforce configuration and development, including: Apex, Flows
- Experience supporting or maintaining Salesforce integrations (API or middleware-based)
- Experience working within support, BAU, or operational environments
- Experience troubleshooting and fixing issues in production systems
- Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
- Experience working with Agile or structured change management processes
- Experience with Jitterbit (highly desirable)
- Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
- Experience working in a support‑led or BAU development environment
- Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)
Salesforce Application Support Developer in Leicester employer: Ppl Prs Ltd
Join a vibrant team in the heart of Leicester City Centre, where your contributions as a Senior Legal & Operations Administrator will directly impact the music industry. We pride ourselves on fostering a collaborative work culture that values employee growth and offers hybrid working options, ensuring a healthy work-life balance. With opportunities for professional development and a commitment to excellent customer service, you'll find meaningful and rewarding employment here, surrounded by passionate colleagues who share your love for music.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Application Support Developer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or music industry. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, enhancements, and fixes. This is your chance to demonstrate your problem-solving abilities and technical expertise. Make sure to highlight any creative solutions you've implemented!
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Practice explaining complex technical concepts in simple terms. Remember, you’ll need to translate your knowledge for both support colleagues and stakeholders, so clarity is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and the music experience we’re creating together.
We think you need these skills to ace Salesforce Application Support Developer in Leicester
Some tips for your application 🫡
Show Your Passion for Music:We love music, and so should you! Make sure to express your enthusiasm for the industry in your application. Share any relevant experiences or projects that highlight your passion for creating a great experience for musicians and songwriters.
Highlight Your Technical Skills:As a Salesforce Application Support Developer, we want to see your technical prowess shine through. Be specific about your hands-on experience with Salesforce, including Apex, Flows, and integrations. Don’t forget to mention any certifications you hold!
Communicate Clearly:Your ability to translate complex technical details into clear outcomes is key. Use straightforward language in your application to demonstrate your communication skills. This will show us that you can effectively collaborate with both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture!
How to prepare for a job interview at Ppl Prs Ltd
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Apex, Flows, and Lightning components. Be ready to discuss your hands-on experience with these tools and how you've used them to deliver enhancements or fixes in live environments.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific incidents where you identified root causes and implemented robust fixes. This will demonstrate your analytical skills and quality-first mindset.
✨Communicate Clearly
Since communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to translate a technical issue into a clear outcome for non-technical stakeholders, so being able to articulate your thoughts is crucial.
✨Be Ready to Collaborate
This position requires working closely with support teams and other developers. Prepare to discuss how you've successfully collaborated in the past, especially in a support-driven environment. Highlight your ability to adapt to shifting priorities and manage competing tasks.
