At a Glance
- Tasks: Engage with customers to sell music licences and provide top-notch service.
- Company: Join a vibrant team passionate about music and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and performance bonuses.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a music-loving company and make a real impact in the industry.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 30000 - 42000 € per year.
Can you imagine a world without music? Neither can we.
Key Details
- Start date – 7th April 2026
- Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
- Working pattern - Monday to Friday, 9am to 5pm.
- Discretionary performance bonus included
The main purpose of the role of a Music Licence Sales Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices/customers.
What you will be doing
- This is a sales based role. You will proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices.
- Taking inbound sales enquiries and converting to customers
- Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
- Verifying and gathering the relevant information and additional customer information where appropriate
- Licencing customers at the first point of contact where possible
- Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
- Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
- Taking ownership of your customer through to resolution (licence)
- To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads/accounts
- To maintain accurate notes in the CRM system (Salesforce)
- To use objection handling techniques to proactively resolve any customer queries or objections.
- Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
- To deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
- To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
- To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
- To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
- To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
- To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
- To undertake other tasks as reasonably requested
You will have
- Have worked within a call centre, sales environment or highly monitored environment
- Have good verbal communication including a good telephone manner
- Have experience of invoicing and date sensitive account management
- Use to working to targets, deadlines and KPI's
- Competent using Microsoft Office – Word, Excel, PowerPoint and Outlook
- Have experience of copyright or licensing in a structured environment (desirable)
Music Licence Sales Advisor in Leicester employer: Ppl Prs Ltd
Join a vibrant team in Leicester as a Music Licence Sales Advisor, where your passion for music meets a rewarding career. Enjoy a supportive work culture that values employee growth through comprehensive training and hybrid working options, allowing you to balance your professional and personal life. With competitive benefits including a discretionary performance bonus and a focus on customer satisfaction, this role offers a unique opportunity to make a meaningful impact in the music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Music Licence Sales Advisor in Leicester
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into customers, be ready to demonstrate your sales skills during the interview. Think of scenarios where you've successfully handled objections or closed a deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Ask about their training process or how they measure success in the sales team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Music Licence Sales Advisor in Leicester
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for music shine through! We want to see how much you value music and its impact on businesses. Share any personal experiences or insights that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your application to fit the role of a Music Licence Sales Advisor. Highlight relevant experience in sales or customer service, and don’t forget to mention any knowledge of licensing or copyright laws. We love seeing candidates who take the time to connect their skills to our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Ppl Prs Ltd
✨Know Your Music Licensing Basics
Before the interview, brush up on your knowledge of music licensing and copyright laws. Understanding the basics will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Sales Pitch
Since this is a sales-based role, practice your sales pitch. Prepare to discuss how you would handle customer objections and convert inquiries into sales. Role-playing with a friend can be a great way to refine your approach.
✨Familiarise Yourself with Salesforce
Get comfortable with Salesforce or similar CRM systems. Knowing how to navigate these tools will demonstrate your readiness to manage customer accounts effectively and maintain accurate records from day one.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or exceeded customer expectations, as this aligns perfectly with the role's focus on delivering a positive customer experience.
