Front of House Coordinator in Leicester

You’ll play a key role in a small team who are seen as the heart and face of our Leicester office who people can approach should they need any help or support with anything. With guidance from the Office & Fleet Manager you will be responsible for managing the building to provide our people with a safe and creative environment to work, making sure any issues are promptly dealt with. You’ll support engagement activities, manage supplier relationships and deliver a welcome experience to everyone who visits. But at the heart of everything you’ll do are people. You’ll develop strong relationships with everyone you deal with as you go about your daily work. You’ll particularly enjoy getting to know our people and customers and understanding what they need from you and how you can make their life easier. And you’ll get a real buzz from making them happy!

Working hours: Monday to Thursday 8am to 4:45pm with a 60 minute lunch break. Friday 8am to 3pm with a 30 minute lunch break.

What you will be doing:

• Deliver a brilliant welcome experience to all visitors and contractors ensuring they are given a great first impression and handover to their point of contact.
• Act as a concierge by managing all incoming and outbound post and deliveries.
• Assist in the delivery of people engagement activities and social events that take place on site, some which take place after usual working hours.
• Ensure the environment is safe and set up for the day by carrying out daily visual checks of all common areas and stocking up supplies in kitchens and bathrooms.
• Manage relationships with all our third party food suppliers, making orders, ensuring that our people’s needs are met and carrying out health and safety and quality checks on food.
• Support all leaders to ensure that they are using the meeting rooms and break out areas to their full potential and facilitate any requests for bookings.
• Help keep the building in a clean and presentable manner to ensure it is a space we are proud of.
• Be approachable for a whole range of queries in person and on email and be able to point people in the right direction to get the answers they need.
• Support the team to drive forward initiatives to make our environment better for our people.
• Assist with scheduling visitor appointments including room bookings and parking.
• Manage parking on site for employees via Parkalot app.
• Work with external suppliers to organise orders.
• Carry out weekly health and safety checks, including building inspections and visual audits, maintaining corresponding inspection records and working with Office & Fleet Manager to efficiently rectify issues.
• Support Office & Fleet Manager in managing contractors, ensuring records are kept up to date and maintenance work booked in and followed through correctly.
• Assist in ensuring effective management of security, including management of access control system.
• Support the management of DSE assessments when required.

You will be:

• A vibrant people person who gets what great customer service looks like and has got what it takes to deliver it.
• Experience of working in a reception or front of house role.
• A proactive, positive, can-do attitude that opens the way to great teamwork and outstanding service.
• The communication skills to write clearly and speak easily with anyone.
• Experience of multi-tasking in a fast-paced environment.
• The ability to manage their own workload, prioritise tasks and use time productively.
• The self-motivation to get things done and the initiative to get things fixed.
• A willingness to learn and develop their skills and knowledge.
• Competent in Microsoft Office.

And, ideally, but not vitally:

• Basic knowledge of health and safety in the workplace.
• Keen to be a First Aider, Fire Warden and DSE Assessor.
• Previous experience in events co-ordination.

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.