At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with great career growth and training opportunities.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous concierge experience and excellent communication skills required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Assistant Head Concierge in Warrington employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As an Assistant Head Concierge, you will enjoy generous benefits including 30 days of holiday, discounted hotel rates across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating memorable experiences for our guests in a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Park Plaza or similar hotels. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service shine through. Share stories that highlight your interpersonal skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Park Plaza's values and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Park Plaza family right from the start!
We think you need these skills to ace Assistant Head Concierge in Warrington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your passion for hospitality and how you connect with others. Use a friendly tone and share experiences that highlight your interpersonal skills.
Tailor Your Application:Make sure to customise your application for the Assistant Head Concierge role. Highlight relevant experience and skills that align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. This shows us you’re genuinely interested in joining our team!
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific situations where you provided excellent service or handled challenging requests. We love hearing about memorable moments you've created for guests, so make those stories count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the Park Plaza family!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a challenging situation. This will demonstrate your helpful and professional image.
✨Emphasise Personalised Service
Highlight your commitment to providing a personalised five-star service. Think of specific instances where you’ve tailored your approach to meet individual needs, especially for VIPs or regular guests. This will resonate well with the role's requirements.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the hotel. For example, inquire about how they measure guest satisfaction or what opportunities there are for professional development within the team.
