Park Plaza Waterloo Hotel is seeking a Hotel Duty Manager to ensure exceptional guest relations and smooth daily operations. You will support VIPs and regular guests, resolve issues, and drive a high quality guest experience across the Guest Relations team.
Key duties include coordinating with Front of House teams, maintaining service standards, and leading by example to train and motivate staff. Proficiency in Opera and Microsoft Office is required.
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VIP Guest Relations Duty Manager employer: PPHE Hotel Group
At Park Plaza Waterloo, we pride ourselves on creating a vibrant and supportive work environment where our Meetings and Events Hosts can thrive. With competitive pay, generous benefits including subsidised travel, wellness days, and extensive training opportunities, we ensure our team members feel valued and empowered. Join us in delivering exceptional service in a stylish location that caters to both leisure and business travellers, making every day at work a rewarding experience.
