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- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Park Plaza, known for stylish accommodations and exceptional service.
- Benefits: Enjoy competitive pay, discounts, wellness days, and free meals.
- Why this job: Be part of a team that creates memorable experiences in a vibrant environment.
- Qualifications: Looking for flexible, organized team players with a passion for service.
- Other info: Work part-time (8 hours/week) at a renowned hotel with great perks.
Spa Host (8 hrs) Opening! – Park Plaza Westminster Bridge
At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel as our Spa Host Part-time (8 hours per week) your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As our Spa Therapist, you\’ll get:
- Salary: £12.65 per hour + Commission + Excellent Benefits
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day, every day (including your day off if you choose to come in!)
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Spa Host here, you will:
- Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
- Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
- Confidently give guests tours of the spa facilities and explain the services and treatments available.
- Answer our phones and respond to emails and online enquiries quickly and courteously.
- Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
- Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
What we\’re looking for:
- Flexibility, for you to be available where needed which can include weekends
- Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
- Ready to pitch in and help with preparing treatment rooms, making sure they\’re clean, well-presented and ready for appointments.
- Knowledgeable about everything we do, so you\’re ready to promote and upsell spa services and products to enhance each guest\’s experience.
- Up to date and following all spa policies and procedures, including those related to health and safety
- A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Spa Host - 8 hrs employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host - 8 hrs
✨Tip Number 1
Familiarize yourself with the spa's services and treatments. Being knowledgeable will not only help you answer guest inquiries confidently but also enable you to upsell effectively, enhancing the overall guest experience.
✨Tip Number 2
Practice your communication skills. Since you'll be answering phones and responding to emails, being articulate and courteous is key. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Show your flexibility and willingness to help out wherever needed. Highlighting your adaptability during the interview can set you apart, especially since the role may require weekend availability.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you would keep the reception area tidy and manage bookings efficiently. Providing examples from past experiences can showcase your ability to maintain a smooth operation.
We think you need these skills to ace Spa Host - 8 hrs
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Spa Host. Highlight your experience with guest check-in/check-out processes, handling bookings, and providing excellent customer service in your application.
Showcase Your Flexibility: Emphasize your availability, especially for weekends. Mention any previous roles where you had to adapt to changing schedules or work in a team environment.
Highlight Your Organizational Skills: Discuss your ability to keep a tidy and organized reception area. Provide examples of how you've managed supplies or maintained cleanliness in past positions.
Demonstrate Knowledge of Spa Services: Express your enthusiasm for spa services and treatments. If you have prior knowledge or experience in promoting and upselling similar services, make sure to include that in your application.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Customer Service Skills
Since the role involves guest interactions, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle check-ins, bookings, and resolve guest concerns effectively.
✨Demonstrate Knowledge of Spa Services
Familiarize yourself with the spa's services and treatments. During the interview, confidently discuss how you would promote and upsell these services to enhance the guest experience.
✨Emphasize Teamwork and Flexibility
The job requires collaboration with other team members. Share experiences that showcase your ability to work well in a team and your flexibility in adapting to different roles or schedules, especially during busy times.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as a guest complaint or a scheduling conflict. Practice your responses to demonstrate your problem-solving skills and ability to remain calm under pressure.
