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- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Park Plaza Westminster Bridge, known for creating memorable moments for guests.
- Benefits: Enjoy £12.65/hour, discounts, wellness days, free meals, and more!
- Why this job: Be part of a friendly team that values great service and personal connections.
- Qualifications: Flexibility, organisation, and a passion for customer service are key.
- Other info: Opportunity for career growth with award-winning training and fun staff events.
At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. As our Spa Host (Part-time, 24 hours per week), your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As our Spa Host, you will:
- Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
- Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
- Confidently give guests tours of the spa facilities and explain the services and treatments available.
- Answer our phones and respond to emails and online enquiries quickly and courteously.
- Schedule appointments and manage the spa booking system to ensure scheduling is efficient and manageable, and our guests are well cared for.
- Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
What we’re looking for:
- Flexibility, for you to be available where needed which can include weekends.
- Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
- Ready to pitch in and help with preparing treatment rooms, ensuring they’re clean, well-presented and ready for appointments.
- Knowledgeable about everything we do, so you’re ready to promote and upsell spa services and products to enhance each guest’s experience.
- Up to date and following all spa policies and procedures, including those related to health and safety.
- A team player, happy to collaborate with spa therapists and other team members to ensure our service runs smoothly and we deliver a great guest experience every time.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Spa Host - 24hrs employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host - 24hrs
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to excellent service will help you align your approach during interviews and conversations with staff.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you went above and beyond to create a memorable experience for guests, as this is crucial for a Spa Host role.
✨Tip Number 3
Showcase your knowledge of spa services and treatments. Being able to confidently discuss various offerings will demonstrate your enthusiasm and readiness to promote these services to guests.
✨Tip Number 4
Emphasise your teamwork skills. Since the role involves collaborating with spa therapists and other team members, sharing examples of successful teamwork in past roles can set you apart from other candidates.
We think you need these skills to ace Spa Host - 24hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Spa Host. Tailor your application to highlight relevant experiences that demonstrate your ability to greet guests warmly, manage bookings, and resolve concerns.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for providing excellent service. Mention specific qualities that make you a great fit for the role, such as your organisational skills and ability to work as part of a team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include examples of how you've successfully managed guest interactions and contributed to a positive environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Spa Host.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Service
As a Spa Host, your enthusiasm for providing excellent service is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Know the Spa Inside Out
Familiarise yourself with the spa's services and treatments before the interview. Being knowledgeable will not only impress the interviewers but also show that you're genuinely interested in the role and ready to promote the offerings.
✨Demonstrate Flexibility
The job requires flexibility, including weekend availability. Be ready to discuss your schedule and how you can accommodate the needs of the spa. Highlight any past experiences where you've adapted to changing circumstances.
✨Emphasise Teamwork Skills
Collaboration is key in this role. Prepare to talk about your experience working in teams, especially in high-pressure environments. Share specific instances where you helped resolve issues or improved team dynamics to enhance guest satisfaction.
