At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and resolve any issues.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy discounted hotel stays, wellness days, and free meals.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact on guests' experiences in a vibrant environment.
- Qualifications: Experience in guest relations or hotel management is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
You will receive:
- Salary: £ per annum plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Have previous experience as a Guest Relations Manager or Duty Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Guest Relations Manager in Slough employer: PPHE Hotel Group
At Park Plaza Waterloo Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Guest Relations Manager, you will enjoy a wealth of benefits including generous holiday allowances, wellness days, and extensive discounts, all while being part of a team that values trust, respect, and teamwork. With opportunities for professional development and a supportive environment, Park Plaza is an exceptional employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PPHE Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PPHE Hotel Group
Don't be shy about reaching out to PPHE Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Manager in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PPHE Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PPHE Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
