Park Plaza Waterloo Hotel in London seeks a Senior Guest Relations Manager to lead the Guest Relations team, deliver service excellence and strengthen VIP relationships. You will drive guest feedback actions and collaborate with Front of House leadership to deliver strong guest satisfaction.
The role offers generous benefits and a comprehensive wellness program, with staff discounts across Europe and opportunities to contribute to guest experience and commercial performance.
#J-18808-Ljbffr
Senior Guest Relations Lead: VIP Experience & Service employer: PPHE Hotel Group
At Park Plaza Waterloo, we pride ourselves on creating a vibrant and supportive work environment where our Meetings and Events Hosts can thrive. With competitive pay, generous benefits including subsidised travel, wellness days, and extensive training opportunities, we ensure our team members feel valued and empowered. Join us in delivering exceptional service in a stylish location that caters to both leisure and business travellers, making every day at work a rewarding experience.
