At a Glance
- Tasks: Lead a dynamic team to deliver exceptional room service and lounge experiences.
- Company: Join the vibrant Park Plaza Riverbank London Hotel, known for its stylish atmosphere.
- Benefits: Enjoy competitive pay, generous discounts, wellness days, and free meals.
- Other info: Flexible schedules, career growth opportunities, and fun staff events await you!
- Why this job: Make a real impact on guest experiences in a bustling hotel environment.
- Qualifications: Previous experience in hospitality management and a passion for customer service.
At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Room Service Manager is so important.
Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations. The Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.
As our Room Service Manager, you will receive:
- Highly competitive salary with generous tronc
- Subsidised travel arrangements after midnight
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans (if applicable)
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
We are looking for our Room Service Manager, who:
- Assists the Food and Beverage Management in overseeing the daily operations of the in-room dining and Executive Lounge department
- Inspires, coaches and mentors team members
- Focuses on team training and development, customer satisfaction, health & safety
- Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
- Handles guest complaints and feedback promptly and professionally
- Manages inventory, supplies, and equipment needed for room service and executive lounge operations
- Assists with scheduling, payroll, and administrative duties as needed
- Monitors performance metrics and suggests improvements to processes and service standards
- Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel
Room Service Manager employer: PPHE Hotel Group
At Park Plaza Riverbank London Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional service and personal growth. As a Room Service Manager, you will enjoy a highly competitive salary, generous benefits including discounted hotel stays across Europe, and ample opportunities for professional development within one of London's largest hotels. Join us in creating memorable experiences for our guests while benefiting from a supportive team environment and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PPHE Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PPHE Hotel Group
Don't be shy about reaching out to PPHE Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Service Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PPHE Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PPHE Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
