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For Companies At a Glance
- Tasks: Engage with guests via phone, email, and web chat to create memorable experiences.
- Company: Join a dynamic team at PPHE Hotel Group, known for exceptional customer service.
- Benefits: Enjoy discounted hotel rates, F&B discounts, and wellness days.
- Why this job: Great training, endless learning, and clear career progression await you.
- Qualifications: Fluent in Italian and English, with a passion for customer service.
- Other info: Flexible shift patterns with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Agent London – Italian Speaking Engaging with a difference Join a Customer Service team that stands out from the rest. We are a dynamic, close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group. What you will be doing as a Reservations Agent: Handle all phone calls and email enquiries in a highly professional manner Engage professionally with guests over online web chat Convert enquiries into bookings Accurate logging reservations into the system The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance. What we will offer you when you join us as a Reservations Agent: Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Equipment provided to ensure you are working comfortably at home. 2 wellness days meani…
Reservations Agent - Italian Speaking employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Italian Speaking
✨Tip Number 1
Familiarize yourself with the PPHE Hotel Group and its values. Understanding our commitment to creating memorable moments for guests will help you align your approach during interviews and conversations.
✨Tip Number 2
Practice your Italian language skills, especially in a customer service context. Being able to engage with guests fluently will set you apart and demonstrate your readiness for the role.
✨Tip Number 3
Showcase your ability to handle multiple communication channels. Highlight any experience you have with phone calls, emails, or web chats, as this is crucial for the Reservations Agent position.
✨Tip Number 4
Be prepared to discuss your availability for the shift pattern. Flexibility is key in this role, so showing that you can adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Reservations Agent - Italian Speaking
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Reservations Agent. Highlight your customer service skills and experience in handling inquiries professionally, as these are key aspects of the job.
Tailor Your CV: Customize your CV to reflect relevant experience, especially in customer service and reservations. Emphasize any experience you have with phone and email communication, as well as web chat interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences for guests. Mention your Italian language skills and how they can benefit the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects your professionalism.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable moments for guests.
✨Demonstrate Your Communication Skills
Since you'll be engaging with guests over the phone, email, and web chat, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be ready to discuss how you handle different types of inquiries.
✨Highlight Your Multilingual Abilities
As an Italian-speaking Reservations Agent, your language skills are a key asset. Be prepared to discuss your proficiency in Italian and how it has helped you connect with guests in previous roles.
✨Familiarize Yourself with the Company
Research PPHE Hotel Group and understand their values and services. Being knowledgeable about the company will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
