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For Companies At a Glance
- Tasks: Engage with guests via phone, email, and web chat to convert inquiries into bookings.
- Company: Join a dynamic team at PPHE Hotel Group, known for creating memorable guest experiences.
- Benefits: Enjoy discounted hotel rates, wellness days, and access to pay before payday.
- Why this job: Be part of a supportive culture with endless learning and career growth opportunities.
- Qualifications: Fluent in Italian and possess strong communication skills; customer service experience is a plus.
- Other info: Flexible shift patterns and a fun work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Reservations Agent London – Italian Speaking
Engaging with a difference
Join a Customer Service team that stands out from the rest. We are a dynamic, close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.
What you will be doing as a Reservations Agent:
- Handle all phone calls and email enquiries in a highly professional manner
- Engage professionally with guests over online web chat
- Convert enquiries into bookings
- Accurate logging reservations into the system
- The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.
What we will offer you when you join us as a Reservations Agent:
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Equipment provided to ensure you are working comfortably at home.
- 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Are you ready to spread your energy, passion, and organisational skills to a team?
If the answer is YES, we want to engage with YOU!
AMRT1_UKCT
Reservations Agent - Italian Speaking employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Italian Speaking
✨Tip Number 1
Familiarize yourself with the PPHE Hotel Group and its values. Understanding our commitment to creating memorable moments for guests will help you align your approach during interviews and conversations.
✨Tip Number 2
Practice your Italian language skills, especially in a customer service context. Being able to engage fluently with guests in their native language can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle various communication channels. Highlight any experience you have with phone calls, emails, or web chat, as this role requires versatility in engaging with guests.
✨Tip Number 4
Be prepared to discuss your organizational skills and how you manage multiple tasks. The role involves logging reservations accurately and efficiently, so demonstrating your attention to detail is crucial.
We think you need these skills to ace Reservations Agent - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved handling reservations or guest interactions. Emphasize your Italian language skills, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples of how you've engaged with customers in the past, and express your enthusiasm for joining the PPHE Hotel Group.
Highlight Your Communication Skills: In your application, emphasize your communication skills, especially in handling inquiries via phone, email, and web chat. Provide examples of how you have successfully managed customer interactions in previous roles.
Show Your Flexibility: Since the role requires working on weekends and bank holidays, mention your availability and willingness to work flexible hours. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable moments for guests.
✨Demonstrate Your Communication Skills
Since you'll be engaging with guests over the phone, email, and web chat, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be prepared to discuss how you handle different types of inquiries.
✨Highlight Your Organizational Skills
As a Reservations Agent, you'll need to manage multiple tasks efficiently. Be ready to talk about how you prioritize tasks and stay organized, especially when logging reservations accurately into the system.
✨Prepare for Shift Work Questions
This position involves a shift pattern, so be prepared to discuss your availability and flexibility. Show that you're willing to work weekends and bank holidays, and emphasize your adaptability to different schedules.
