At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join Park Plaza Leeds, a vibrant hotel known for exceptional service and memorable experiences.
- Benefits: Earn £12.80 per hour plus incentives, enjoy 30 days holiday, and discounted hotel stays across Europe.
- Other info: Enjoy free meals, gym discounts, and fun staff events while working with a supportive team.
- Why this job: Make a real impact on guests' experiences while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 26784 - 26784 € per year.
Location: Park Plaza Leeds, United Kingdom
Salary: £12.80 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
What you will receive:
- Salary: £12.80 per hour plus incentive
- 30 days of holiday per year – including bank holidays, increasing with years of service
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in
- Access to 40% of your pay before payday through Wagestream
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
The ideal candidate for the Receptionist role will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Receptionist (16 hours) employer: PPHE Hotel Group
At Park Plaza Leeds, we pride ourselves on fostering a vibrant work culture that values teamwork, respect, and enthusiasm. As a Receptionist, you will enjoy competitive pay, generous holiday allowances, and unique perks such as discounted hotel stays and meals, all while being part of a dynamic team dedicated to creating memorable experiences for our guests. With opportunities for personal growth and a supportive environment, Park Plaza is an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (16 hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Park Plaza Leeds. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit right into their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your excellent interpersonal skills and how you handle customer requests with a caring attitude.
✨Tip Number 3
Dress to impress! First impressions count, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your commitment and enthusiasm for the role, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist (16 hours)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight your customer-facing experience. We love seeing how your skills align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
Craft a Catchy Cover Letter:Your cover letter is your chance to make a great first impression. Keep it friendly and professional, and explain why you’re excited about the Receptionist role at Park Plaza Leeds!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Company
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you demonstrated excellent customer service or resolved conflicts. This will highlight your interpersonal skills and your can-do attitude.
✨Practice Common Interview Questions
Anticipate questions related to handling guest requests, managing difficult situations, and working as part of a team. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
