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- Tasks: Be the friendly face of Park Plaza, welcoming guests and ensuring their stay is unforgettable.
- Company: Join a vibrant hotel chain known for its exceptional service and stylish atmosphere.
- Benefits: Earn £12.30 per hour plus incentives, enjoy 30 days holiday, and discounted stays across Europe.
- Why this job: Make a real difference in guests' experiences while working in a fun, dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Enjoy free meals, wellness days, and access to discounts at hundreds of retailers.
The predicted salary is between 10 - 15 £ per hour.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As a Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
Salary: £12.30 per hour plus incentive (10% of room upgrade, £1 per breakfast voucher, £2 per restaurant voucher)
Benefits:
- £12.30 per hour plus incentive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day – including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme – £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
Ideal Candidate:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Receptionist in Nottingham employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Nottingham
✨Tip Number 1
First impressions matter, so when you walk into that interview, be sure to smile and greet everyone warmly. We want to see your personality shine through, as it’s all about creating a welcoming atmosphere for guests!
✨Tip Number 2
Prepare some examples of how you've gone above and beyond in previous roles. We love hearing about those moments where you’ve made a guest's day or solved a tricky problem with a can-do attitude!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows us that you’re genuinely interested in the role and the company. Plus, it’s a great way to find out if we’re the right fit for you too.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in our minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your customer-facing experience. We love seeing how your skills align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
Craft a Catchy Cover Letter: Your cover letter is your chance to make a great first impression. Keep it friendly and professional, and share specific examples of how you've created memorable moments for customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Company
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you demonstrated excellent customer service or resolved conflicts. This will highlight your interpersonal skills and your can-do attitude, which are key for this role.
✨Practice Common Interview Questions
Anticipate questions that may come up during the interview, such as how you handle difficult guests or manage multiple requests at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the high standards of Park Plaza. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality sector.
