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- Tasks: As a Night Receptionist, you'll greet guests and ensure their stay is memorable.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and hospitality.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, free meals, and wellness perks.
- Why this job: Be the face of our hotel, creating lasting impressions in a vibrant team culture.
- Qualifications: Excellent communication skills and customer service experience are essential.
- Other info: Flexible hours with rotas published two weeks in advance.
Salary: £13.04 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As aNight receptionist,you will receive:
- Salary: £13.04per hour plus incentive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day – including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme – £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans *
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes *
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
The ideal candidate for the Night Receptionist role will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
- Be available to work 16- 40hrs per week
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
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Night Receptionist employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this will demonstrate your ability to create memorable moments for Park Plaza's clientele.
✨Tip Number 3
Prepare to discuss your availability and flexibility. Since the role requires working between 16-40 hours per week, showing that you can adapt to various shifts will make you a more attractive candidate.
✨Tip Number 4
Practice your communication skills, especially in English. As a Night Receptionist, you'll need to manage requests promptly and politely, so being able to articulate your thoughts clearly will be crucial during the interview process.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a receptionist or in hospitality. Use keywords from the job description to demonstrate your fit for the Night Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and passion for providing excellent service. Mention specific examples of how you've created memorable experiences for customers in past roles.
Highlight Availability: Clearly state your availability in your application. Since the role requires flexibility with hours, emphasise your willingness to work between 16-40 hours per week, including nights and weekends.
Showcase Your Values: In your application, reflect on how your personal values align with those of Park Plaza: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. This will help demonstrate that you are a good cultural fit for the team.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Interpersonal Skills
As a Night Receptionist, you'll be the first and last point of contact for guests. Make sure to highlight your excellent interpersonal skills during the interview. Share examples of how you've connected with customers in previous roles and how you managed requests with a caring attitude.
✨Demonstrate Your Problem-Solving Abilities
In the hospitality sector, unexpected situations can arise at any time. Be prepared to discuss how you've handled challenging scenarios in the past. This will show your potential employer that you can manage requests promptly and effectively, which is crucial for this role.
✨Familiarise Yourself with the Company Values
Park Plaza values Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Research these values and think about how they align with your own work ethic. Be ready to discuss how you embody these values in your professional life.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
