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- Tasks: Lead the Meetings and Events team to create unforgettable guest experiences.
- Company: Join Park Plaza Victoria, a stylish hotel known for exceptional service.
- Benefits: Earn £14.46 per hour, enjoy discounts, wellness days, and free meals.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for personal growth and career advancement.
Salary: £14.46 per hour + Service Charge
M&E Team Leader (Event Logistics) Opening – Park Plaza Victoria
We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team.
As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations, mainly working on the logistics and set up of the events.
You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations.
*Candidates should be open to working evening shifts as part of their regular schedule
As M&E Team Leader you will receive:
- Salary: £14.46 per hour + generous service charge and great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day – including days off if you wish to come in
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
Operational responsibilities:
- Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
- Always ensure a warm friendly welcome to all clients, both internal and external
- Cross check service requirements with other departments such as Sales, and Planning and Kitchen
- Support the logistics team and bar team with their respective operations as and when required
- Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc
- First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
- To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
- Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
- Hands‑on approach when on duty, ready to train and assist other team members on the job when required
- Proven ability to lead and coordinate large teams of agency staff to deliver seamless event space setups, ensuring efficient logistics
Skills and Specifications:
- Good command of English, both verbal and written
- Excellent customer service attitude, positive and charismatic with an eye for the customer
- Natural team player, able to easily connect and work with others
- Excellent attention to detail, positive and warm personality
- Flexibility and Adaptability and Energy is crucial in this role
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.
Park Plaza. Be part of it.
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Meetings and Events Team Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Role-play with a friend or in front of a mirror to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Meetings and Events Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Meetings and Events Team Leader role. Highlight any relevant experience in managing events or leading teams, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional customer service or led a team to success, so we can see your passion and capability.
Show Off Your Attention to Detail: In the world of meetings and events, details matter! Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing benefits and culture!
How to prepare for a job interview at PPHE Hotel Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Meetings and Events Team Leader. Familiarise yourself with the job description and think about how your past experiences align with the operational responsibilities mentioned. This will help you articulate your fit for the role.
✨Showcase Your Customer Service Skills
As this role is all about providing exceptional guest experiences, be prepared to share specific examples of how you've delivered outstanding customer service in the past. Think of situations where you went above and beyond to meet client expectations, as this will demonstrate your commitment to excellence.
✨Demonstrate Team Leadership
Since you'll be overseeing junior team members, it's crucial to highlight your leadership skills. Prepare to discuss your approach to managing a team, how you allocate tasks, and how you support your colleagues. Share any relevant experiences that showcase your ability to motivate and train others.
✨Be Ready to Suggest Improvements
The job description mentions a focus on continuous improvement. Come prepared with ideas on how you could enhance the Meetings and Events Department. This shows initiative and a proactive mindset, which are key traits for a successful M&E Team Leader.
