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For Companies At a Glance
- Tasks: As a Luggage Porter, you'll create a welcoming atmosphere and assist guests with their needs.
- Company: Join art’otel London Hoxton, a vibrant new hotel in the heart of London's cultural scene.
- Benefits: Enjoy £12.65/hour, 30 days holiday, discounted hotel rates, and access to gym discounts.
- Why this job: Be part of a creative team in a stylish environment that values art and hospitality.
- Qualifications: Excellent communication skills and a passion for guest service are essential.
- Other info: Work weekends and enjoy perks like free dry cleaning and annual staff events.
Overview
Location: art’otel London Hoxton, United Kingdom
We are recruiting for Luggage Porter for one of the Coolest New Hotel in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants’
Role
As our Luggage Porter, you will receive:
- Salary: £12.65 per hour plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
Responsibilities
- Create a welcoming and guest responsive atmosphere with personalised service having an eye for detail and responding appropriately to guest and leadership feedback.
- Enjoy collaborating with other departments
- Have excellent interpersonal skills and able to connect with others
- Performing doorperson duties when required/scheduled by being the first point of contact for all guests entering the building.
- Manage requests promptly, helpfully, politely and with a caring attitude
- Who possess a good command of English and has excellent communication skills
- Available on Friday, Saturday and Sunday
If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
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Luggage Porter(20h weekends) employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter(20h weekends)
✨Tip Number 1
Familiarise yourself with the art’otel brand and its unique offerings. Understanding their focus on art and culture will help you connect with the hotel's ethos during your interactions.
✨Tip Number 2
Network with current employees or those in similar roles. Engaging with them can provide insights into the work environment and expectations, which can be invaluable during your interview.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If you have the opportunity, visit the hotel as a guest and observe how staff interact with customers; this can give you practical examples to discuss in your interview.
✨Tip Number 4
Prepare to showcase your teamwork abilities. Since the role involves collaborating with other departments, think of specific examples from your past experiences where you successfully worked as part of a team.
We think you need these skills to ace Luggage Porter(20h weekends)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Luggage Porter position. Tailor your application to highlight relevant experience and skills that match what the hotel is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and art, as well as your interpersonal skills. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and respond to guest needs.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include examples of how you have successfully managed guest interactions and collaborated with team members in past positions.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves guest interaction.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for providing excellent service, as this role is all about creating a welcoming atmosphere for guests.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, be prepared to discuss how you've successfully interacted with guests or team members in the past. Use specific examples to illustrate your ability to connect with others and handle requests politely and efficiently.
✨Highlight Attention to Detail
The job involves creating a personalised service experience, so be ready to talk about how you pay attention to detail in your work. Mention any instances where your keen eye for detail made a positive impact on guest satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations as a Luggage Porter. Think about potential challenges you might face and prepare thoughtful responses that showcase your problem-solving skills and caring attitude.
