At a Glance
- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join the vibrant Park Plaza Riverbank, known for its authentic hospitality.
- Benefits: Enjoy 30 days holiday, wellness days, and discounts on hotel stays and dining.
- Other info: Dynamic work environment with opportunities for growth and award-winning training.
- Why this job: Make a real impact by enhancing guest satisfaction and leading a passionate team.
- Qualifications: Previous experience in guest relations or reception is essential.
The predicted salary is between 14.32 - 14.32 £ per hour.
Guest Relations and Duty Team Leader- Park Plaza Riverbank
At Park Plaza, authenticity is at the heart of everything we do.
The friendly face of the 645 bedrooms Park Plaza London Riverbank Hotel, you will do more than just welcome our guests.
The key role for you as our
Guest Relations and Duty Team Leader will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests.
You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a
Guest Relations and Duty Team Leader you will receive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come i n!
• Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans *
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes *
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
- We are looking for a
Guest Relations and Duty Team Leader who will
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Create opportunities to go above and beyond for our guest and make their stay memorable
- Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Have full operational knowledge of all procedures, with a strong working knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Host or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Guest Relations and Duty Team Leader in London employer: PPHE Hotel Group
PPHE Hotel Group is an excellent employer, offering a dynamic work culture where safety and guest satisfaction are paramount. As a Security Shift Leader at Park Plaza Westminster, you will benefit from competitive salaries, discounted hotel rates, and wellness days, all while leading a dedicated team in a stylish environment that fosters personal and professional growth.
