At a Glance
- Tasks: Support the Front Office team with guest arrivals, stays, and departures.
- Company: Join the coolest hotel in Hoxton, known for its vibrant culture.
- Benefits: Earn £14.85/hour plus incentives, enjoy discounts, and 30 days holiday.
- Other info: Dynamic role with opportunities for growth and fun staff events.
- Why this job: Be part of a creative environment that values art and hospitality.
- Qualifications: Excellent communication skills and previous reception experience required.
The predicted salary is between 14.85 - 14.85 £ per hour.
Location: art’otel London Hoxton, United Kingdom
Salary: £14.85 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
We are recruiting for a Front Office Coordinator for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor Art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.
As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.
As our Front Office Coordinator, you will receive:
- £14.85 per hour plus incentive
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft, you will...
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face)
- Assign guest rooms according to guest requests and preferences wherever possible
- Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
- Coordinate the pre-registration/check-in of arriving groups
- Assign rooms in order to maximise rooms revenue on a daily basis
- Be a role model within the department, assisting the team to perform their role when required
- Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the PMS, check-in, stay, check-out and payment compliance)
- Ensure the business continuity and the guest’s relationship with the hotel is intact upon departure
- Be organised and able to work well under pressure
- Be proficient in Microsoft Office and have excellent knowledge of Opera
- Have previous experience as a Receptionist or Rooms Controller.
If you share a passion for art, culture and hospitality, Art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.
Front Office Coordinator in London employer: PPHE Hotel Group
At Park Plaza Waterloo, we pride ourselves on creating a vibrant and supportive work environment where our Meetings and Events Hosts can thrive. With competitive pay, generous benefits including subsidised travel, wellness days, and extensive training opportunities, we ensure our team members feel valued and empowered. Join us in delivering exceptional service in a stylish location that caters to both leisure and business travellers, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PPHE Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PPHE Hotel Group
Don't be shy about reaching out to PPHE Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PPHE Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PPHE Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
