Hotel Operations Manager

Hotel Operations Manager
Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Hotel Operations Manager at our stunning Park Plaza London Waterloo hotel.
At Park Plaza, authenticity is at the heart of everything we do. With 494 guestrooms, our Florentine Trattoria Restaurant and Bar offering Italian classics, and 6 Meeting rooms for up to 150 delegates, Park Plaza London Waterloo is ideally located just south of Westminster Bridge with spectacular views across London.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your key responsibilities as the Hotel Operations Manager:

• Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
• Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
• Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
• Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
• Demonstrates flexibility and adaptability when personalising external and internal guest\’s needs and the changing demand and priorities of the business;
• Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
• Lead by example and communicate operational and strategic information.
• Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
• Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
• Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
• Ensure compliance with national laws, management decisions, and PPHE Hotel Group\’s policies.
• Gets involved in our exciting plans for the hotel this year.

Your Benefits as a Hotel Operations Manager:

• Competitive Salary and Balanced Scorecard Bonus Scheme
• 2 wellness days meaning you start with 30 days of holiday per year including bank holidays, increasing with years of service
• BUPA – Private Health Insurance
• Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends\’ discounts too
• 50% F&B discount at our restaurants and bars (for your whole party)
• Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Two free meals per day – including days off if you wish to come in!
• Vitality at Work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 employee assistance programme
• Free dry cleaning for work uniform
• Company pension plan & award-winning training
• Annual Staff parties and events
• And more…

As the Hotel Operations Manager, you will:

• Actively take the lead and provide a positive role model for leadership.
• Keep the bigger picture in mind and balance competing priorities.
• Communicate effectively to achieve desired impact and influence in various situations.
• Be highly organised and structured, with a strong focus on service excellence and proven experience in stakeholder and change management.
• Have previous experience as an Operations Manager or Deputy General Manager in a large hotel.

If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now!
Park Plaza. Be part of it.