Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic hotel team, ensuring guest satisfaction and smooth daily operations.
- Company: Join Park Plaza, a vibrant hotel group known for its authentic hospitality and stunning locations.
- Benefits: Enjoy 30 days holiday, wellness days, discounts, and access to your pay before payday.
- Why this job: Be part of a winning culture, inspire teams, and make a real impact in hospitality.
- Qualifications: Previous experience as a General Manager or Hotel Manager in a large hotel is essential.
- Other info: Participate in exciting staff events and enjoy free meals on duty!
The predicted salary is between 36000 - 60000 £ per year.
Location: Park Plaza Westminster Bridge London, United Kingdom
Salary: Competitive Salary plus Benefits
Do you thrive on inspiring teams and being part of a winning culture? If so, we want you to be part of our team as the Hotel Manager at our stunning Park Plaza London Westminster Bridge Hotel.
At Park Plaza, authenticity is at the heart of everything we do. This hotel offers 1,023 guestrooms, 4 restaurants, 32 meeting rooms, and a Ballroom for up to 1,400 delegates, with stunning views of the River Thames and the Houses of Parliament.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel to a team of long standing HODs. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your key responsibilities as the Hotel Manager:
- Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
- Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
- Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
- Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
- Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
- Lead by example and communicate operational and strategic information.
- Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
- Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
- Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
- Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.
Your benefits as the Hotel Manager:
- 2 wellness days, starting with 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service.
- Balanced Scorecard Bonus Scheme.
- Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts.
- 50% F&B discount at our restaurants and bars (for your entire party).
- Benefit Hub – discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750!
- Two free meals per day, including days off if you wish to come in.
- Vitality at Work scheme with great gym discounts & more.
- Ride to Work Scheme & free local cycling lessons.
- 24/7 employee assistance programme.
- Free dry cleaning for work uniform.
- Annual staff parties and events.
As the Hotel Manager, you will:
- Actively take the lead and provide a positive role model for leadership.
- Keep the bigger picture in mind and balance competing priorities.
- Communicate effectively to achieve desired impact and influence in various situations.
- Be organised, structured, methodical, knowledgeable, and humble.
- Have previous experience as a General Manager or Hotel Manager in a large hotel.
If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now!
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to authenticity and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza Westminster Bridge. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your leadership skills and ability to manage diverse teams. Highlighting specific achievements in guest satisfaction and financial performance will make you stand out.
✨Tip Number 4
Stay updated on industry trends and challenges facing the hospitality sector. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and showcase your expertise.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, focusing on leadership roles and achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire teams. Mention specific examples of how you've successfully managed hotel operations and improved guest satisfaction.
Highlight Relevant Skills: Emphasise skills such as team leadership, financial management, and customer service excellence. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Financial Acumen
Understanding financial targets is crucial for this role. Be ready to discuss your experience with budgeting, forecasting, and achieving financial goals in previous positions.
✨Emphasise Guest Satisfaction
Guest satisfaction is at the heart of hotel management. Prepare to talk about specific strategies you've implemented to enhance guest experiences and how you handle feedback effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage crises or conflicts within the hotel environment and how you resolved them.
