At a Glance
- Tasks: Lead the housekeeping team, ensuring a pristine environment for guests.
- Company: Join the vibrant Park Plaza Westminster Bridge in London.
- Benefits: Enjoy competitive pay, discounts, and 30 days holiday per year.
- Other info: Access to training, career growth, and fun staff events.
- Why this job: Be part of a dynamic team that enhances guest experiences every day.
- Qualifications: Strong multitasking skills and a passion for guest service.
The predicted salary is between 11 - 17 £ per hour.
Location: Park Plaza Westminster Bridge London, United Kingdom
Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join them as a Head Porter and we will give you the training and support to succeed.
As a Head Porter, you will receive:
- Salary: £14.04 per hour
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Start with 30 days holiday per year - incl bank holidays
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rota published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Head Porter role will:
- Ensure an efficient operation on the shift and take responsibility for team briefings.
- Focus on ensuring all stock controls in the pantries, including linen and cleaning material to the outlined stock levels on the floors.
- Have ability to work and multi-task in a fast-paced environment.
- Supervise, mentor and develop the housekeeping porters.
- Empower the team to be more involved in the guest experience.
- Listen to the needs of guests and other team members and adapt to meet them.
- Have a courteous and professional attitude with guests and team members.
From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.
Head Porter employer: PPHE Hotel Group
At Park Plaza Waterloo, we pride ourselves on creating a vibrant and supportive work environment where our Meetings and Events Hosts can thrive. With competitive pay, generous benefits including subsidised travel, wellness days, and extensive training opportunities, we ensure our team members feel valued and empowered. Join us in delivering exceptional service in a stylish location that caters to both leisure and business travellers, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head Porter
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Park Plaza or similar venues. A friendly chat can open doors and give you insider info on the Head Porter role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and guest experience. We want you to showcase your ability to lead and adapt in a fast-paced environment!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you show up for your interview. It reflects your respect for the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Head Porter role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Head Porter entails. Familiarise yourself with the responsibilities like supervising the team and managing stock controls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
As a Head Porter, you'll be leading a team, so it's crucial to demonstrate your leadership skills. Prepare examples of how you've mentored or developed others in previous roles. This will highlight your ability to empower your team and enhance the guest experience.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a guest complaint or managing a busy shift. Think of real-life examples from your past experiences that showcase your problem-solving skills and ability to adapt in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
