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- Tasks: Lead the concierge team and create unforgettable guest experiences.
- Company: A top hotel group in Greater London with a focus on excellence.
- Benefits: Competitive salary, great perks, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Strong interpersonal skills and experience in hospitality management.
- Other info: Exciting environment with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel group in Greater London is seeking a Head Concierge to enhance guest experiences and manage the concierge team. This role involves building partnerships with local venues, providing personalized recommendations, and ensuring exceptional service.
The ideal candidate should possess strong interpersonal skills and have experience in hospitality management. Embrace the opportunity to work in a dynamic environment with competitive benefits and a focus on personalized service.
Head Concierge & Guest Experience Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge & Guest Experience Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead on that perfect Head Concierge role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for guest experiences shine through. Remember, they’re looking for someone who can bring that personal touch to their team.
✨Tip Number 3
Research the hotel group! Familiarise yourself with their values, services, and local partnerships. This will not only help you stand out in interviews but also show that you’re genuinely interested in enhancing their guest experience.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Head Concierge position!
We think you need these skills to ace Head Concierge & Guest Experience Leader
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to enhance guest experiences – this will resonate with us!
Highlight Your Interpersonal Skills: As a Head Concierge, strong interpersonal skills are key. Make sure to include examples of how you've built relationships with guests and local venues in your application. We want to see how you connect with people!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your experience in managing teams and providing personalised service, as these are crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel group thoroughly. Understand their values, services, and any recent news or events. This will help you demonstrate your genuine interest in the role and show that you're ready to enhance guest experiences from day one.
✨Showcase Your Interpersonal Skills
As a Head Concierge, strong interpersonal skills are key. Prepare examples of how you've successfully interacted with guests in the past. Think about times when you went above and beyond to create memorable experiences. This will highlight your ability to connect with guests and lead your team effectively.
✨Build Partnerships in Your Mind
Since the role involves building partnerships with local venues, come prepared with ideas on potential collaborations. Research local attractions, restaurants, and entertainment options that could enhance the guest experience. Presenting these ideas during the interview shows initiative and creativity.
✨Emphasise Personalised Service
The job focuses on providing personalised recommendations, so be ready to discuss your approach to tailoring experiences for guests. Share specific examples of how you've customised services in previous roles, and explain how you would apply this in the new position to ensure exceptional service.
