At a Glance
- Tasks: Lead the concierge team, providing personalised service and local recommendations to enhance guest experiences.
- Company: Join art'otel London Hoxton, a vibrant hotel known for its cultural flair and stunning skyline views.
- Benefits: Enjoy 30 days holiday, wellness days, discounted hotel rates, free meals, and gym discounts.
- Other info: Access to early pay, staff parties, and a supportive team culture.
- Why this job: Be part of a creative environment that values art, culture, and exceptional hospitality.
- Qualifications: Passion for art and hospitality; experience in customer service is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Highly competitive with great benefits
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests.
As Head Concierge, you will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go-to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
As our Head Concierge, you will receive:
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
What you’ll be doing:
- Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
- Providing expert local knowledge and personalised recommendations
- Building strong relationships with guests, partners, and local businesses
- Managing guest requests with professionalism, efficiency, and warmth
- Ensuring the highest standards of service are consistently achieved
What we’re looking for:
- Previous experience in a Concierge leadership role within a hotel environment
- Strong knowledge of London and its attractions, dining, and events
- Exceptional communication and interpersonal skills
- A passion for delivering personalised guest service
- Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
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Head Concierge employer: PPHE Hotel Group
PPHE Hotel Group is an excellent employer, offering a dynamic work culture where safety and guest satisfaction are paramount. As a Security Shift Leader at Park Plaza Westminster, you will benefit from competitive salaries, discounted hotel rates, and wellness days, all while leading a dedicated team in a stylish environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially Hoxton's cultural hotspots and dining options. Being able to speak knowledgeably about local attractions will impress during interviews and show your commitment to enhancing the guest experience.
✨Tip Number 2
Network with professionals in the hospitality industry, particularly those who have experience in concierge roles. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Demonstrate your passion for art and culture by engaging with local galleries or events. This not only enriches your knowledge but also shows potential employers that you align with the hotel's ethos of inspiring creativity among guests.
✨Tip Number 4
Prepare to discuss your previous experiences in managing teams and providing exceptional customer service. Highlight specific examples where you've gone above and beyond to meet guests' needs, as this is crucial for a Head Concierge role.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in concierge roles. Emphasise any previous work with high-profile clients or in luxury settings, as this will resonate with the hotel's focus on personalised service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for art and culture, as well as your commitment to exceptional guest service. Mention specific experiences where you went above and beyond for guests, and how you can bring that same energy to the Head Concierge role.
Showcase Local Knowledge:In your application, demonstrate your familiarity with Hoxton and its cultural offerings. Highlight any connections you have with local businesses or attractions, as this will show your ability to enhance the guest experience through tailored recommendations.
Highlight Leadership Skills:Since the role involves managing a team, be sure to include examples of your leadership experience. Discuss how you've successfully recruited, trained, and motivated staff in the past, and how you plan to implement effective SOPs in this new position.
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research art'otel London Hoxton thoroughly. Familiarise yourself with its unique features, such as the Banksy originals and the amenities offered. This knowledge will help you demonstrate your genuine interest in the hotel and its offerings.
✨Showcase Your Local Knowledge
As a Head Concierge, you'll need to provide tailored recommendations to guests. Be prepared to discuss local restaurants, attractions, and events during your interview. Highlight any partnerships you've built in the past that could benefit the hotel.
✨Demonstrate Your Leadership Skills
The role involves managing a team, so be ready to share examples of your leadership experience. Discuss how you've successfully recruited, trained, and motivated staff in previous roles, and how you plan to implement effective SOPs for the concierge team.
✨Emphasise Personalised Service
Art'otel values anticipatory and personalised service. Prepare to discuss how you would create memorable experiences for guests. Share specific examples from your past where you went above and beyond to meet a guest's needs.
