At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous concierge experience and excellent communication skills required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Locations
Assistant Head Concierge in Hampshire, Portsmouth employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an Assistant Head Concierge, you will enjoy generous benefits such as 30 days of holiday, discounted hotel stays across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating memorable experiences for our guests in a dynamic environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Head Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in style! If you’re attending any industry events or job fairs, dress to impress and bring your A-game. First impressions matter, especially in hospitality, so make sure you look the part and are ready to chat about your passion for great service.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’d be the perfect fit for the Assistant Head Concierge position. Highlight your interpersonal skills and experience in providing personalised service. Keep it concise but impactful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Park Plaza, so keep checking back for new roles that match your skills.
We think you need these skills to ace Assistant Head Concierge in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head Concierge role. Highlight your interpersonal skills and any previous concierge experience to show us you’re the perfect fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for providing excellent service and how you embody our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Let us know why you want to join Park Plaza!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the Park Plaza family!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of providing tailored experiences.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a challenging situation. This will demonstrate your helpful, can-do approach that aligns with the hotel's ethos.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult guest or managing multiple requests at once. Think through these scenarios in advance and practice your responses, focusing on your problem-solving skills and commitment to excellent service.
✨Emphasise Teamwork and Communication
Highlight your experience working in a team and how you communicate effectively with colleagues and guests. Share stories that illustrate your ability to promote a professional image and work collaboratively, as these are key traits they’re looking for in their Assistant Head Concierge.
