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- Tasks: Lead the Guest Services team to create memorable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, and wellness perks.
- Why this job: Be the face of hospitality and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and previous experience in hospitality preferred.
- Other info: Dynamic work environment with opportunities for growth and fun staff events.
The predicted salary is between 11 - 15 £ per hour.
Location: Park Plaza Westminster Bridge London, United Kingdom
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Team Leader, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
As a Guest Services Team Leader you will receive:
- Salary: £13.04 per hour plus service charge
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
We are looking for a Guest Services Team Leader:
- Who has excellent interpersonal skills and the ability to connect with others
- Who will manage requests promptly, helpfully, politely and with a caring attitude
- Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
- Who possesses a good command of English and excellent communication skills
- Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as a Senior Switchboard Operator or Guest Services Host or Hotel Receptionist preferable
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Guest Services Team Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's social media and website. Understanding their values like Trust, Respect, and Teamwork will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll need to shine in communication. Role-play common guest scenarios with friends or family to boost your confidence and showcase your can-do attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and how you connect with others.
Tailor Your Application: Make sure to tailor your application to the Guest Services Team Leader role. Highlight your relevant experience and skills that match what we’re looking for, like your excellent communication skills and hands-on leadership style.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and achievements effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Park Plaza!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza and its values. Understand their commitment to tailored guest experiences and how they prioritise service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Guest Services Team Leader, your ability to connect with guests and team members is crucial. Prepare examples from your past experiences where you've demonstrated excellent communication and problem-solving skills. Think about times when you went above and beyond to create memorable moments for guests.
✨Lead by Example
During the interview, highlight your leadership style and how you motivate and inspire others. Share specific instances where you've trained or guided team members, showcasing your hands-on approach. This will demonstrate that you can effectively lead the front office team and embody the values of trust and teamwork.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
