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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our hotel.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and vibrant culture.
- Benefits: Enjoy competitive pay, wellness days, discounted stays, and free meals.
- Why this job: Make a real impact by enhancing guest satisfaction and building lasting relationships.
- Qualifications: Experience in guest relations or hotel management and strong communication skills.
- Other info: Be part of a fun team with great career growth and exciting staff events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Park Plaza Westminster Bridge London, United Kingdom
Salary: Highly competitive with great benefits
Guest Relations Manager
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager you will receive:
- Salary: Competitive with great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Manager orDuty Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
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Guest Relations Manager employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for guest relations shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Park Plaza's values and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest relations and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Guest Relations Manager role. Highlight your relevant experience and skills that align with our values of Trust, Respect, Teamwork, and Enthusiasm.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Park Plaza!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Company Inside Out
Before your interview, make sure you research Park Plaza thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Relations Manager, your ability to connect with guests is crucial. Prepare examples of how you've successfully handled guest relations in the past. Highlight your communication skills and any specific instances where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, it's important to convey your leadership style during the interview. Share experiences where you've motivated or trained team members, and discuss how you plan to inspire the Guest Relations team at Park Plaza.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Guest Relations Manager and how you would address them. This will demonstrate your readiness to handle real-life situations in the role.