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For Companies At a Glance
- Tasks: Deliver exceptional five-star service and manage concierge services for guests.
- Company: Leading hotel group in Greater London with a focus on guest experience.
- Benefits: Competitive salary, wellness days, discounted hotel rates, and employee discounts.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Experience in a hotel environment and excellent interpersonal skills.
- Other info: Perfect opportunity for those passionate about hospitality and guest satisfaction.
The predicted salary is between 12 - 15 £ per hour.
A leading hotel group in Greater London is seeking a Concierge to support the Head Concierge and deliver exceptional service to guests. The ideal candidate will have experience in a hotel environment, excellent interpersonal skills, and a professional image.
You will manage concierge services, provide local information, and ensure guests receive a personalized five-star experience.
The role offers a competitive salary of £13.48 per hour along with numerous benefits including wellness days, discounted hotel rates, and employee discounts.
Guest Experience Concierge — Elevate Five-Star Service employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge — Elevate Five-Star Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your interpersonal skills are key in this role, so let your charm shine through.
✨Tip Number 3
Research the hotel group! Familiarise yourself with their values, services, and what makes them stand out. This will not only help you in interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Guest Experience Concierge. Plus, it shows you're keen on joining us and ready to elevate that five-star service!
We think you need these skills to ace Guest Experience Concierge — Elevate Five-Star Service
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in a hotel environment. We want to see how you've delivered exceptional service before, so share those stories that showcase your skills!
Be Personable: Since this role is all about guest experience, let your personality shine through in your application. Use a friendly tone and show us how you connect with people—it's all about those interpersonal skills!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific requirements of the Concierge role. We love seeing candidates who take the time to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at PPHE Hotel Group
✨Know Your Hotel Group
Before the interview, do your homework on the hotel group. Familiarise yourself with their values, mission, and any recent news or awards they've received. This shows genuine interest and helps you tailor your answers to align with their ethos.
✨Showcase Your Interpersonal Skills
As a Guest Experience Concierge, your people skills are crucial. Prepare examples of how you've successfully interacted with guests in previous roles. Think about times when you went above and beyond to ensure a guest's satisfaction—these stories will resonate well.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance reflects the five-star service the hotel aims to provide. A polished look can set the tone for the interview and demonstrate your commitment to the role.
✨Prepare Local Knowledge
Since you'll be providing local information, brush up on popular attractions, restaurants, and events in the area. Being able to discuss these confidently during the interview will highlight your readiness to assist guests and enhance their experience.
