Location: Regional Office London, United Kingdom
Join the Sales team behind London's most creative and lifestyle-driven hotels. As a Groups Administration Executive, you'll play a key role in delivering exceptional group experiences across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel.
From managing bookings and coordinating with hotel teams to ensuring every detail is flawlessly executed, you'll be at the heart of creating seamless guest journeys and building lasting client relationships.
Key Responsibilities:
- Take full ownership of contracted group bookings from handover through to post-departure billing and reconciliation.
- Create, manage, and maintain group blocks in Opera
- Deliver exceptional service to clients throughout the planning, in-house, and post-departure stages
- Prepare and present accurate Group Resumes, ensuring all operational teams have the information required
- Liaise closely with Sales, Revenue, Operations, Finance, and Commission teams to coordinate group requirements, changes, and billing processes.
- Manage group-related correspondence, in line with brand standards.
- Monitor room inventory and contractual obligations to ensure group allocations are managed effectively.
- Identify and communicate upselling opportunities, including meetings and events, food and beverage offerings, suite upgrades, porterage, and other hotel services.
- Produce group addendums and manage amendments to contracted bookings following handover from the Sales team.
- Ensure accurate group billing, reporting, invoicing, commission processing, and payment reconciliation.
- Prioritise workload effectively, managing multiple groups across different hotels
- Communicate professionally and effectively with clients, guests, colleagues, and stakeholders, contributing to a positive guest experience
- Work from home 1 day per week
- 30 days of holiday per year - incl. bank holidays, increasing with years of service
- Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Benefit Hub - Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
- Free financial & mortgage advice
- 24/7 employee assistance programme
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme, with great gym discounts and more
- Free dry cleaning for workwear
- Travel season ticket loan, Ride to Work Scheme
If you're highly organised, detail-oriented and passionate about delivering outstanding service, we'd love to hear from you. In return, you'll join a dynamic and supportive team, enjoy excellent benefits, and have the opportunity to grow your career with one of the most exciting hospitality brands in London.
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Groups Administration Executive employer: PPHE Hotel Group
At Park Plaza Waterloo, we pride ourselves on creating a vibrant and supportive work environment where our Meetings and Events Hosts can thrive. With competitive pay, generous benefits including subsidised travel, wellness days, and extensive training opportunities, we ensure our team members feel valued and empowered. Join us in delivering exceptional service in a stylish location that caters to both leisure and business travellers, making every day at work a rewarding experience.
