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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join art'otel, a premium lifestyle hotel in the vibrant Battersea Power Station area.
- Benefits: Enjoy 30 days holiday, wellness days, discounted hotel rates, and access to pay before payday.
- Why this job: Be part of a creative environment that values art, culture, and exceptional service.
- Qualifications: Previous experience in front office roles and proficiency in Microsoft Office and Opera required.
- Other info: Flexible rota, employee assistance programme, and exciting staff events await you!
LocationLocation: Park Plaza Westminster Bridge London, United Kingdom
SalarySalary: £14.46 per hour plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
Front Office Team LeaderAtPark Plaza Westminster Bridge London, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader ,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
BenefitsAs a Front Office Team Leader you will receive:
Salary:£14.46 per hour plus great benefits
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750!
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
24/7 employee assistance programme
Rota given 2 weeks in advance
Departmental productivity & service incentive scheme
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
ResponsibilitiesAs a Master of your Craft you will…
Have excellent detailed knowledge of Front Office operations
Excellent detailed knowledge of front office operations in a hotel
Who ensures guests\’ needs are satisfactorily met
Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
Proficient with Microsoft Office and excellent knowledge of Opera
With previous experience as a Front Office Supervisor/Team Leader ,Reception Supervisor,orReceptionistin a hotel
About Park PlazaRenowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
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Front Office Team Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the art'otel brand and its unique offerings. Understanding their focus on art, culture, and hospitality will help you align your passion and experiences with their values during any discussions.
✨Tip Number 2
Network with current or former employees of art'otel or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of front office operations and systems like Opera. Being able to discuss specific scenarios where you've successfully managed front office tasks will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to showcase your leadership skills. Think of examples where you've motivated or trained team members in previous roles, as this will be crucial for the Front Office Team Leader position.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in front office operations and any leadership roles you've held. Use specific examples that demonstrate your ability to motivate and train team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and art. Mention why you are excited about the opportunity at art'otel London Battersea Power Station and how your skills align with their values.
Highlight Relevant Skills: Emphasise your proficiency with Microsoft Office and Opera, as well as your extensive front office experience. Be sure to mention any specific achievements or initiatives you've led in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Front Office Expertise
Make sure to highlight your detailed knowledge of front office operations during the interview. Be prepared to discuss specific experiences where you successfully managed guest needs and led a team.
✨Demonstrate Leadership Skills
As a Front Office Team Leader, you'll need to motivate and inspire your team. Share examples of how you've trained or mentored colleagues in previous roles, showcasing your ability to lead by example.
✨Familiarise Yourself with Opera Software
Since proficiency in Opera is essential for this role, brush up on your skills with the software before the interview. If possible, mention any specific features you are comfortable with and how they can enhance guest experiences.
✨Express Your Passion for Art and Hospitality
Art’otel values creativity and culture, so be sure to convey your passion for art and hospitality during the interview. Discuss how these interests align with the hotel's mission and how you can contribute to creating a vibrant atmosphere for guests.
