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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Holmes Hotel is a unique boutique hotel in Marylebone, perfect for curious minds.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, free meals, and wellness perks.
- Why this job: Join a vibrant team where your leadership makes a real impact on guest satisfaction.
- Qualifications: Previous experience in front office roles and proficiency in Microsoft Office and Opera required.
- Other info: Rota provided two weeks in advance and access to various employee discounts.
The predicted salary is between 30000 - 42000 £ per year.
Front Office Team Leader
Location: Holmes Hotel London, United Kingdom
Department: Front Office
Job Level: Team Leader
Job Type: Full Time
Hours per week: 40
Job Reference: req13928
Date Posted: 11 August
Salary: £14.46 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
Front Office Team Leader
At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Front Office Team Leader, you will receive:
- Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- Excellent detailed knowledge of front office operations in a hotel
- Hands-on Leader
- Who ensures guests\’ needs are satisfactorily met
- Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
#s1-Gen
- Have excellent detailed knowledge of Front Office operations
- Excellent detailed knowledge of front office operations in a hotel
- Hands-on Leader
- Who ensures guests\’ needs are satisfactorily met
- Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
#J-18808-Ljbffr
Front Office Team Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the specific operations of front office management in hotels. Understanding the nuances of guest interactions and the software used, like Opera, will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and trained team members in previous roles. This will demonstrate your hands-on approach and ability to inspire others.
✨Tip Number 3
Research Holmes Hotel and its unique offerings. Being knowledgeable about their services and ethos will help you connect with the interviewers and show your genuine interest in the position.
✨Tip Number 4
Network with current or former employees of Holmes Hotel if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office operations and leadership roles. Use specific examples that demonstrate your ability to motivate and train team members, as well as your proficiency with Microsoft Office and Opera.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and how you can create a positive impression for guests. Mention your hands-on leadership style and how it aligns with the hotel's values.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience as a Front Office Supervisor or Team Leader. Highlight any achievements or initiatives you led that improved guest satisfaction or team performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Customer Service
As a Front Office Team Leader, your role revolves around creating a memorable experience for guests. Be prepared to share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and motivating staff. Discuss how you’ve trained or inspired team members in the past, as this will show that you can effectively manage the front office team at Holmes Hotel.
✨Know Your Front Office Operations
Brush up on your knowledge of front office operations and systems like Opera. Be ready to discuss how you’ve used these tools in previous positions to enhance efficiency and guest experience.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, hotel culture, and expectations for the Front Office Team Leader. This demonstrates your enthusiasm and commitment to the role.
