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- Tasks: Lead the Front of House team to ensure exceptional guest experiences and operational excellence.
- Company: Join Holmes Hotel, a unique boutique hotel in the vibrant heart of Marylebone.
- Benefits: Enjoy competitive salary, 30 days holiday, discounted hotel rates, and free meals.
- Why this job: Be part of a passionate team that values outstanding customer service and personal growth.
- Qualifications: Previous experience as Assistant Front of House Manager or Front Office Manager required.
- Other info: Access to gym discounts, cycling lessons, and a fantastic staff community.
The predicted salary is between 28800 - 42000 £ per year.
Responsibilities
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
- Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
- You will be a passionate and highly motivated Leader with the ability to inspire your team and guide them to excellence.
- Be familiar with all operational standards and be available to cover roles during busy periods
- You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
- Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues
Qualifications
- Who have previous Assistant Front of House Manager or Front Office Manager experience in a hotel
Benefits
- Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
- Salary: Highly competitive plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
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Front of House Manager employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the unique aspects of Holmes Hotel and its location in Marylebone. Understanding the local area and the hotel's offerings will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired and developed your team in previous roles. Be ready to discuss specific situations where your guidance led to improved customer service or team performance.
✨Tip Number 3
Research the operational standards commonly expected in boutique hotels. Being knowledgeable about these standards will allow you to speak confidently about how you can maintain and enhance them at Holmes Hotel.
✨Tip Number 4
Prepare to discuss how you handle busy periods and manage stress within a team. Sharing strategies you've used in the past to ensure smooth operations during peak times will highlight your capability as a Front of House Manager.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front of House management. Emphasise your previous roles, particularly any as an Assistant Front of House Manager or Front Office Manager, and showcase your leadership skills and customer service passion.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel industry. Mention specific experiences where you inspired your team or improved guest satisfaction, and explain why you are drawn to Holmes Hotel's unique boutique style.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully managed teams, handled busy periods, and maintained operational standards. Highlight your ability to motivate and develop staff through training and performance management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Front of House role.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Customer Service
As a Front of House Manager, your enthusiasm for outstanding customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure guest satisfaction in your previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and inspiring teams. Discuss how you motivate your colleagues and create a positive work environment, as this will be key to managing the Front of House effectively.
✨Familiarise Yourself with Operational Standards
Before the interview, brush up on the operational standards relevant to the role. Being knowledgeable about these will show that you're serious about the position and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle busy periods. Think of scenarios where you've successfully managed challenges in a fast-paced environment, as this will demonstrate your capability to cover roles when needed.
